Call Centre Manager at Aastha Hospital — Delhi | Apply 2026 | 3rangaA
Call Centre Manager
Aastha HospitalDL, IN2d ago Full-timevia indeed
Job Description
- Manage the daily operations of the hospital call centre.
- Ensure timely handling of patient calls, inquiries, and appointment bookings.
- Supervise and guide the call centre team to achieve performance targets.
- Monitor call quality and ensure excellent patient service.
- Handle patient complaints and resolve escalated issues promptly.
- Coordinate with OPD, IPD, Billing, and other departments for smooth communication.
- Prepare daily, weekly, and monthly call centre performance reports.
- Train, motivate, and evaluate call centre executives.
- Ensure follow\-up on patient inquiries, appointments, and feedback.
- Monitor staff attendance, duty rosters, and productivity.
WhatsApp Community
Maintain patient data confidentiality and comply with hospital policies.
Improve patient satisfaction through efficient communication.Achieve call response, conversion, and service quality targets.Ensure adherence to hospital SOPs and customer service standards.Perform any other duties assigned by the Hospital Management.Pay: ₹30,000\.00 \- ₹50,000\.00 per month
Job Overview
- Job type
- Full-time
- Work mode
- On-site
- Location
- Delhi
- Posted
- 2d ago
- Source
- Indeed