Call Centre Trainee

Role Overview

We are looking for detail\-oriented and customer\-focused individuals to join our team as Customer Service Trainees in Bhubaneswar. The role involves customer interaction, query handling, and real\-time quality verification of customer video declarations during insurance policy issuance. Candidates should have strong communication skills, attention to detail, and the ability to follow defined quality and compliance standards.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and provide accurate information.
• Conduct **real\-time quality verification of customer video declarations during policy issuance**, ensuring accuracy, completeness, and compliance with prescribed guidelines.
• Verify video declarations against defined process requirements and flag discrepancies for further review.
• Guide customers through the required video declaration process and ensure clear communication.
• Maintain accurate records of customer interactions and verification outcomes in the system.
• Follow prescribed scripts, standard operating procedures (SOPs), and quality guidelines.
• Escalate discrepancies, incomplete declarations, or technical issues to the appropriate team.
• Meet process\-specific targets for quality, accuracy, productivity, and customer experience.
• Maintain confidentiality of customer information and comply with data protection requirements.
• Demonstrate professional conduct, punctuality, and consistent attendance.

Required Skills

• Strong verbal communication and active listening skills.
• Fluency in Odia and Hindi; basic English communication skills preferred.
• Basic computer knowledge and comfort working with digital platforms.
• Strong attention to detail and the ability to identify discrepancies.
• Customer\-focused attitude with good problem\-solving skills.
• Ability to follow structured processes and quality standards.
• Willingness to work in a target\-driven environment and rotational shifts, if applicable.

Eligibility Criteria

• Minimum qualification: 12th pass or graduate, as per process requirements.
• Freshers are welcome; prior experience in customer service, quality verification, telecalling, or insurance operations is an advantage.
• Must be comfortable working from the Bhubaneswar office.
• Immediate joiners will be preferred.

What We Offer

• Structured on\-the\-job training.
• Practical exposure to customer service and insurance verification operations.
• Opportunities to develop communication, quality assurance, and process management skills.
• Career growth based on performance and business requirements.

• *Interested candidates can apply with their updated resume.**

Job Type: Full\-time

Pay: ₹10,000\.00 per month

Benefits

• Paid time off
• Provident Fund

Education

• Higher Secondary(12th Pass) (Preferred)

Language

• Hindi (Preferred)

Work Location: In person