Campaign Management Assoc Manager

• *Skill required:** Marketing Operations \- Campaign Management

• *Designation:** Campaign Management Assoc Manager

• *Qualifications:**Any Graduation

• *Years of Experience:**10 to 17 years

• *About Accenture**

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

• *What would you do?** Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time\-to\-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services \& Customer Engagement and Media Growth Services. In a Marketing Operations job profile, responsibilities include managing and optimizing marketing processes and systems. This involves tasks such as campaign execution, data analysis, and budget management. The goal is to improve marketing efficiency and effectiveness. The role requires strong analytical skills, attention to detail, and knowledge of marketing technologies. It is essential for ensuring that marketing strategies are implemented smoothly and deliver measurable results. The planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result.

• *What are we looking for?** •We are looking for a CRM Service Delivery Manager with strong experience in managing CRM platforms, service operations, and stakeholder engagement. The ideal candidate should have expertise in incident, problem, and change management, ensuring high service availability and user satisfaction. They should be skilled in coordinating cross\-functional teams, driving process improvements, and managing service delivery against defined SLAs. Strong communication, analytical, and vendor management capabilities are essential. Experience with CRM technologies such as Salesforce, Microsoft Dynamics, or similar platforms is preferred. A customer\-centric mindset and a focus on operational excellence will be key to success in this role. •Marketing Operations

• *Roles and Responsibilities:** Lead the end\-to\-end delivery and support of CRM services, ensuring high availability and optimal performance. Partner with business stakeholders and cross\-functional teams to align CRM solutions with business objectives. Drive continuous improvement initiatives to enhance CRM processes, service quality, and user experience. Manage incident, problem, and change management activities, ensuring timely resolution and risk mitigation. Monitor service performance against SLAs and KPIs, providing regular reporting and insights. Ensure compliance with governance, security, and operational standards across CRM platforms.

Any Graduation