Care Engineer

As a Care Engineer, you will extend advanced technical and product support within care service delivery. In this global \& 24x7 support environment, you will handle complex troubleshooting cases, particularly at the solution and system level. You will diagnose issues, work with internal teams, and work closely with R\&D to escalate and resolve customer problems.

With your passion for solving demanding situations/problems, and experience in a customer\-facing cloud technology environment, you will focus on delivering an excellent customer support experience while constantly seeking ways to automate and simplify processes in a fast\-paced setting.

• Perform initial diagnosis of incidents and apply existing knowledge to find solutions.
• Collect logs, conduct health checks, and facilitate troubleshooting sessions between customers and L3 teams.
• Ensure seamless service delivery and continuous performance improvement.
• Participation: Join weekly case review meetings with Market and L3 teams to track progress and enhance resolution efficiency.
• Extend 24x7 critical incident support.
• Operate within the NAM time zone.
• Oversee and drive the entire delivery\-to\-care process.

• *You have:**

• 8\+ years of experience in technical care and Kubernetes development, with a Bachelor's or equivalent degree.
• Practical experience in Kubernetes/OpenShift development, testing/support, or CNF support and deployment, or OpenStack support, development/testing.
• Advanced (Level\-3\) expertise on Linux.

Worked in the NAM time zone or supported the NAM customer.

• *Nice to have:**

• English language proficiency.
• Basic (Level\-2\) networking expertise will be a plus.