Center Head

Center Manager – KOZA Aesthetic Care

• *Location:** Bengaluru, India
• *Employment Type:** Full\-Time

About KOZA Aesthetic Care

KOZA Aesthetic Care is a premium aesthetic and wellness clinic dedicated to delivering exceptional client experiences through advanced skin, hair, body, and wellness treatments. We believe that outstanding customer service and operational excellence are just as important as clinical expertise.

Role Overview

We are looking for a proactive, sales\-driven, and customer\-focused Center Manager to oversee the day\-to\-day operations of our clinic. This role combines operations, client relationship management, and business development. The ideal candidate will confidently engage with clients, convert consultations into treatments, manage follow\-ups, and ensure an exceptional client experience while driving the centre's revenue and operational performance.

Key Responsibilities

• Manage the daily operations of the clinic and ensure smooth workflow.
• Lead, motivate, and supervise front desk executives, therapists, and support staff.
• Handle inbound and outbound client calls, answer enquiries, and guide potential clients through their treatment journey.
• Conduct client consultations, understand their concerns, recommend suitable treatment plans, and convert enquiries into bookings.
• Follow up with leads, missed consultations, and existing clients to maximize conversions and retention.
• Drive monthly revenue targets through consultations, treatment conversions, and upselling appropriate services.
• Build strong relationships with clients and deliver an exceptional customer experience from enquiry to post\-treatment follow\-up.
• Handle client queries, concerns, and escalations professionally.
• Monitor appointments, scheduling, billing, and clinic administration.
• Track sales performance, KPIs, lead conversion rates, and operational reports.
• Coordinate with doctors and clinical teams to optimize patient flow.
• Maintain inventory and coordinate procurement of clinic supplies.
• Ensure adherence to SOPs, hygiene standards, and company policies.
• Support marketing initiatives, promotional campaigns, and local outreach activities.

Requirements

• Bachelor's degree in Business, Hospitality, Healthcare Management, or a related field.
• 3–6 years of experience managing an aesthetic clinic, dermatology clinic, cosmetic clinic, wellness centre, or similar customer\-facing business.
• Proven experience handling client consultations, sales conversations, follow\-ups, and treatment conversions.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and interpersonal abilities.
• Demonstrated ability to achieve sales and revenue targets.
• Strong organizational and problem\-solving skills.
• Comfortable using CRM systems and Microsoft Office/Google Workspace.
• Experience in the aesthetic, dermatology, cosmetic, wellness, or healthcare industry is highly preferred.

What We're Looking For

• Customer\-first mindset
• Excellent communication and relationship\-building skills
• Confidence in client calling and consultation\-based selling
• Strong sales and conversion abilities
• Leadership and ownership mindset
• Attention to detail and operational excellence
• Ability to thrive in a fast\-paced environment

Pay: From ₹50,000\.00 per month

Application Question(s)

• How many years of experience do you have in client calling, consultations, and sales conversions for an Aesthetic Care Clinic?

Location

• Bangalore City, Bengaluru, Karnataka (Required)

Work Location: In person