Centralized Service Management – ELK Stack

Job Title : Centralized Service Management \- ELK Stack

Experience : 7 to 11 Years

Location : Mumbai

Roles \& Responsibilities

• Drive enterprise\-wide adoption of ELK Stack for centralized logging, monitoring, and observability.
• Collaborate with infrastructure, development, and operations teams to implement SRE practices and AIOps initiatives.
• Oversee Incident, Problem, Change, Capacity, Asset, and Knowledge Management processes.
• Monitor project performance, KPIs, service delivery, and ensure adherence to ITSM best practices.
• Develop dashboards, MIS reports, and analytics using Power BI and data visualization tools.
• Identify automation opportunities and implement continuous service improvement initiatives.
• Ensure regulatory compliance, governance, documentation, and operational process standardization.
• Coordinate with cross\-functional stakeholders to manage risks, escalations, and operational improvements.

Requisites

• Bachelor//'s or Master//'s degree in Computer Science, Information Technology, Engineering, or a related field.
• Strong expertise in ELK Stack, Observability, SRE, and IT Operations Management.
• Good knowledge of ITIL processes, ServiceNow, Incident, Problem, Change, and Capacity Management.
• Hands\-on experience with Python, Power BI, Data Analytics, and Dashboard Development.
• Understanding of DevOps, CI/CD, SDLC, Agile/Scrum, and Infrastructure Operations.
• Experience with enterprise monitoring, logging, automation, and AIOps concepts.
• Strong stakeholder management, project coordination, and technical documentation skills.
• Excellent analytical, problem\-solving, communication, and reporting abilities.
• Exposure to AI/ML, Agentic AI, or R Studio is an added advantage.