Chat Process

1\.Patient Interaction: Engage with patients through chat to answer inquiries, resolve issues, and provide service information.

2\.Problem\-Solving: Address and resolve patient concerns efficiently, ensuring high patient satisfaction.

3\.Maintain Records: Log and document chat conversations, resolutions, and patient feedback in a CRM system.

4\.Adherence to Guidelines: Follow company policies and scripts to maintain consistent service quality.

5\.Team Collaboration: Work closely with other departments (technical support, billing, etc.) to address patient issues that require escalation.

6\.Multitasking: Handle multiple chats simultaneously while maintaining high accuracy and professionalism.

7\.Feedback Loop: Identify patterns in patient complaints and suggest process improvements.

8\.Knowledge Updates: Stay informed about new products, services, and features to provide accurate information to patients

Pay: ₹15,000\.00 \- ₹25,000\.00 per month

Benefits

• Provident Fund

Work Location: In person