Chat Support Executive

• *Chat Support Executive** handles real\-time customer inquiries, complaints, and troubleshooting entirely through online text\-based messaging platforms. \[1, 2]Role Overview

• **Department:** Customer Service / BPO / Non\-Voice Support
• **Primary Goal:** Deliver fast, accurate, and professional text responses to ensure high customer satisfaction.
• **Work Environment:** Office\-based or remote/hybrid; often requires working in rotational shifts, including weekends or nights. \[1, 2, 3, 4, 5, 6]

Key Responsibilities

• **Real\-Time Assistance:** Respond promptly to incoming live chats, answer product or service questions, and guide users step\-by\-step.
• **Multitasking:** Handle multiple simultaneous chat conversations while maintaining high grammar and spelling standards.
• **Issue Resolution:** Troubleshoot basic technical problems, process requests (like subscription renewals or billing queries), and offer practical solutions.
• **Escalation:** Identify complex grievances and route them appropriately to senior technical teams or floor supervisors.
• **Documentation:** Log customer interactions, create support tickets, and maintain accurate records in CRM software.
• Required Age criteria: 18 to 29 years

Pay: ₹10,091\.04 \- ₹33,259\.50 per month

Work Location: In person