Chat Support Executive

A chat support executive helps customers by answering questions, solving problems, and giving information in real time through online chat or messaging apps.

Role Overview

• **Main Goal**: Keep customers happy and loyal by fixing issues fast over text.
• **Workplace**: Offices, contact centers, or remote work from home setups.

Core Responsibilities

• **Real\-Time Chat**: Answer customer questions quickly about products, orders, or accounts.
• **Multitasking**: Handle multiple chat windows at the same time without losing quality.
• **Problem Solving**: Troubleshoot issues and guide users step\-by\-step to a fix.
• **Escalation**: Send hard problems to higher teams or managers when needed.
• **Record Keeping**: Write clear notes about each chat in the company system.
• Age criteria 18 to 29 years

Key Skills and Qualifications

• **Typing and Writing**: Fast typing speed and strong grammar, spelling, and punctuation.
• **Communication**: Friendly, polite, and clear text tone.
• **Empathy**: Patience and kindness, even when dealing with upset customers.

Pay: ₹10,000\.00 \- ₹34,000\.00 per month

Work Location: In person