Chat Support Executive

Job Description

chat support executive helps customers solve problems and answer questions in real\-time using online text chat, messaging apps, or social media.

Key Responsibilities

**Answering queries**: Respond to customer questions quickly and clearly through live chat tools.
**Multitasking**: Manage multiple chat conversations at the same time without losing quality or speed.
**Resolving issues**: Troubleshoot technical glitches, process orders, or fix billing problems.
**Escalating complaints**: Pass hard problems or angry customer issues to senior supervisors or technical teams.
**Logging data**: Write down notes about customer problems and solutions in the company database.

Required Skills

**Strong typing and writing**: Good spelling, clear grammar, and fast typing skills.
**Good communication**: A polite, friendly, and helpful tone in all messages.
**Patience and empathy**: Ability to stay calm and kind when dealing with upset customers.
**Basic computer skills**: Know how to use CRM software, chat platforms, and spreadsheets.

Qualifications

**Education**: High school diploma (12th pass) or a college degree.
Required Age criteria 18 to 29 years
Required Experience fresher to 2years experience

*Experience**: Past work in customer service or data entry is helpful.

Pay: ₹16,000\.00 \- ₹33,000\.00 per month