Chat Support Executive

• *Job Responsibilities**

• Handle customer queries and provide prompt support through live chat.
• Resolve customer issues efficiently while maintaining high customer satisfaction.
• Respond to customer inquiries professionally with accurate information.
• Manage multiple chat conversations simultaneously while maintaining response quality.
• Maintain excellent typing speed and accuracy to ensure quick responses.
• Follow company policies, process guidelines, and quality standards.
• Understand customer concerns and provide appropriate solutions within the defined turnaround time (TAT).
• Maintain proper documentation of customer interactions and update relevant records.
• Escalate complex issues to the appropriate department whenever required.
• Meet performance targets related to productivity, quality, response time, and customer satisfaction.
• Maintain professional communication and ensure a positive customer experience.

Pay: ₹14,500\.00 \- ₹20,500\.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location: In person