Chat Support Executive

Chat Support Executive provides real\-time customer assistance, troubleshooting, and service resolution primarily through text\-based live chat, messaging platforms, or email.

Role Overview

The main goal of a Chat Support Executive is to deliver fast, clear, and empathetic customer service while managing multiple live conversations at the same time.

Key Responsibilities

• Real\-Time Customer Support: Answer incoming user queries, account questions, and order updates via live chat or messaging tools.
• Problem\-Solving \& Troubleshooting: Guide customers step\-by\-step through technical issues, product usage, or policy clarifications.
• Multitasking: Handle multiple concurrent chat sessions efficiently while maintaining high grammar, spelling, and tone standards.
• Ticket \& CRM Documentation: Log details of every interaction, tag issues, and update customer profiles in the company's CRM or helpdesk software.
• Escalations: Identify complex or sensitive grievances and transfer them to senior support leads or specialized departments.
• Target Achievement: Maintain high First\-Contact Resolution (FCR), positive Customer Satisfaction (CSAT) scores, and target response times.

Required Skills \& Qualifications

• Communication: Strong written English (or required regional language) with a polite, clear, and professional tone.
• Typing Speed \& Accuracy: Fast, error\-free typing capability to manage parallel chats.
• Education \& Experience: Typically a 12th pass or Bachelor’s degree; open to freshers (0–2 years) with proper on\-job tool training.
• Age limit \-18\-32 years
• We only have Walking interviews

Pay: ₹19,000\.00 \- ₹32,000\.00 per month

Benefits

• Flexible schedule
• Paid sick time
• Provident Fund

Work Location: In person