Chat Support Executive

• *Customer Support Executive(non\-voice)**
• *Job description**

• *Responsibilities**

• You will use email and chat applications to give clients quick answers to their queries.
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Collaborate with other team members and departments to ensure customer satisfaction
• Ask customers targeted questions to quickly understand the root of the problem
• Address and resolve customer complaints or concerns in a professional and timely manner
• Update our internal databases with information about technical issues and useful discussions with customers
• Stay updated on product knowledge and company policies to provide accurate and up\-to\-date information to customers.
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share it with our Product, Sales, and Marketing teams
• Prioritize and manage several open issues at one time
• Maintain jovial relationships with clients

• *Requirements**

• At least 1 year of chat or social media customer support, escalation, or retention experience in B2B, B2C process are preferred
• A strong customer\-centric thought process
• Excellent verbal and written communication skills in English.
• Good probing skills
• Ability to multitask and prioritize tasks effectively in a fast\-paced environment
• Patience when handling tough cases
• Be a **fast learner**, understand our product in and out
• **Flexible to work in rotational shifts and week offs**
• Open to taking additional responsibilities

Job Type: Full\-time, Work From Office

Job Type: Full\-time

Pay: ₹15,000\.00 \- ₹20,000\.00 per month

Benefits

• Health insurance
• Paid sick time

Ability to commute/relocate

• Madhapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s)

• Are you currently based out in Hyderabad?

Education

• Higher Secondary(12th Pass) (Preferred)

Experience

• Customer support: 1 year (Preferred)

Shift availability

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person