We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.
Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer\-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end\-to\-end business needs.
+ Understand the customer requirements and offer them suitable products / solutions from GBS from respective business lines including digital offerings.
+ Hosting customer visits and strategy discussions on select topics based on customer feedback and inputs.
+ Engaging proactively with customers to understand satisfaction levels and interest in business growth and potential for collaboration.
+ Supporting the customer feedback collection process (annual CSI) to ensure timely completion of surveys and reporting status and outcomes.
+ Coordinates and streamlines GBS CRM activities per customer across the Hub / SU, ensuring “one GBS face to the customer”.
+ Represents the “Voice\-of\-the\-Customer” in GBS\-internal formats and discussions, also about portfolio innovation.
+ Plans and drives CRM activities on customer C\-level / with key decision makers, in close collaboration with Hub BL CRMs.
+ Supports Hub portfolio CRM and RAMs, in particular with regard to sales planning, demand generation / marketing, and proposals Curating sales activities on\-going and ensuring timely updates on highlights, lowlights and opportunities that need support for closure.
+ Strategizing business expansion opportunities for the hub and key accounts in collaboration with Siemens business owners.
+ Engaging customers through innovation events and/or topic specific workshops.
+ Supporting Hub head by collating inputs for CRM topics in multiple LT reviews, meetings and events.
+ Strategizing content calendar and event calendar (annual) to ensure appropriate representation of service offerings.
+ Lead and manage all internal communication with GBS partners and customer stakeholders from a content perspective to ensure standardization of messaging.
+ Primary research to aid market share analysis and identification of growth opportunities within the Hub.
+ Supporting customer conversations with appropriate business insights and market coverage highlights.
+ Provides region\-specific input into the development of new services, solutions, and portfolio innovations.
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.
This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries.
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