- *Location:**Remote – India
- *Working Time \-** **remotely from INDIA but supporting EMEA time zone**
- *About the Role**
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We are seeking experienced Client Delivery Managers to lead customer engagements, drive service excellence, and act as trusted advisors for enterprise SAP customers. This role requires a strong blend of customer relationship management, SAP technical expertise, stakeholder management, and delivery governance.
As a Client Delivery Manager, you will serve as the primary point of contact for customers, ensuring successful service delivery while coordinating across multiple SAP and customer stakeholders. You will play a key role in driving customer success, commercial growth, and digital transformation initiatives.
- *Key Responsibilities**
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### **Client Relationship Management**
- Develop and strengthen long\-term client relationships by understanding business objectives and aligning SAP services to customer needs.
- Act as a trusted advisor and strategic partner to customers.
- Serve as the primary escalation point for engagement\-related operational issues.
- Represent the customer's interests within SAP and ensure timely resolution of concerns.
### **Delivery Service Management**
- Lead customer engagements and ensure successful service delivery across SAP environments.
- Coordinate and align activities among SAP Services, SAP Product Support, SAP Cloud Success Services, partners, system integrators, and customer stakeholders.
- Drive operational excellence and ensure service commitments and SLAs are consistently met.
- Identify risks proactively and implement mitigation strategies.
### **Governance Stakeholder Management**
- Host regular operational, governance, and executive review meetings.
- Manage communications across both technical and non\-technical stakeholders.
- Provide leadership and direction to internal and external teams involved in service delivery.
- Influence stakeholders to drive customer outcomes and project success.
### **Customer Success Growth**
- Drive customer adoption, satisfaction, and business value realization.
- Identify opportunities for service improvements and operational efficiencies.
- Support upsell and cross\-sell opportunities by collaborating with sales and pre\-sales teams.
- Minimize service credits through proactive service management and continuous improvement.
### **Program Transformation Leadership**
- Lead engagement planning and program planning activities.
- Support customer digital transformation initiatives and strategic roadmap execution.
- Ensure SAP services align with customer business transformation goals.
- *Required Skills Qualifications**
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### **Education**
- Bachelor's Degree in Information Technology, Computer Science, Engineering, Business, or a related discipline.
- Equivalent professional experience will also be considered.
### **Technical Expertise**
- Strong SAP Basis and SAP Technology background.
- Experience with SAP implementations, operations, or Application Managed Services (AMS).
- Good understanding of infrastructure operations and virtualized system landscapes.
- Knowledge of cloud\-based SAP environments is highly desirable.
### **Professional Skills**
- Excellent customer relationship and stakeholder management skills.
- Strong escalation management and problem\-resolution capabilities.
- Exceptional communication and presentation skills, including interaction with C\-level executives.
- Ability to translate complex technical concepts into business\-friendly language.
- Strong leadership, planning, and coordination skills.
- *Experience Required**
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- 6\+ years of experience in a customer\-facing role.
- Minimum 1 year of project management experience.
- 4\+ years of experience in SAP Basis, Infrastructure Operations, SAP Managed Services, or SAP Application Support.
- Experience managing enterprise\-level customer engagements and multiple stakeholders.
- *Preferred Qualifications**
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- SAP consulting experience.
- SAP project management experience.
- Experience working with SAP Cloud Success Services, SAP ECS, or managed cloud environments.
- Familiarity with ITIL, service governance, and delivery management frameworks.