Client Relation Executive

• *1\. Client Relationship Management**

• Act as the primary point of contact for assigned clients.
• Build and maintain strong, long\-term client relationships.
• Understand client requirements, expectations, and business objectives.
• Handle client queries, feedback, and concerns professionally.
• Ensure client satisfaction through consistent communication and timely support.

• *2\. Project Coordination**

• Coordinate with internal teams, including Social Media, Content, Design, Video Production, SEO, and Performance Marketing.
• Communicate client requirements clearly to the respective teams.
• Track project progress, deliverables, and deadlines.
• Follow up with internal teams to ensure timely completion of tasks.
• Ensure all deliverables meet the agreed scope and quality standards.

• *3\. Communication and Follow\-ups**

• Conduct regular client follow\-ups and provide project updates.
• Schedule client meetings and prepare meeting agendas when required.
• Document client discussions, decisions, feedback, and action items.
• Ensure timely responses to client messages, emails, and requests.
• Escalate critical issues to the reporting manager when necessary.

• *4\. Client Feedback and Approvals**

• Collect and communicate client feedback to the relevant teams.
• Coordinate revisions and ensure feedback is implemented accurately.
• Follow up on content approvals, creative approvals, and campaign confirmations.
• Maintain a clear record of pending approvals and client requirements.

• *5\. Reporting and Documentation**

• Prepare and share regular project status updates with clients.
• Maintain client records, meeting notes, task trackers, and communication logs.
• Coordinate with marketing teams to collect campaign reports and performance updates.
• Monitor pending deliverables, upcoming deadlines, and outstanding client requirements.

• *6\. Client Retention and Growth**

• Identify opportunities to improve client satisfaction and service quality.
• Understand changing client needs and communicate potential additional service requirements to the Growth or Sales team.
• Support client retention by ensuring consistent service delivery.
• Identify potential risks to client relationships and report them proactively.

• *7\. Internal Coordination and Task Management**

• Maintain updated client tasks and project timelines in the designated project management tool.
• Ensure all client requirements are properly documented and assigned.
• Conduct internal follow\-ups to avoid delays and miscommunication.
• Coordinate with the Operations Manager and relevant department heads to resolve workflow issues.

Pay: ₹11,000\.00 \- ₹31,000\.00 per month

Work Location: In person