Client Relationship Executive

• *Role Overview**

We are looking for a highly organized and tech\-savvy **Client Relationship Executive** to serve as the primary guide and support contact for learners enrolled in our individual tech programs. Because our courses are technology\-driven, this role requires a candidate with a strong technical foundation (BTech/BCA) combined with excellent interpersonal skills. You will be responsible for ensuring a smooth onboarding experience, monitoring learner progress, providing functional support, and building strong relationships with students and parents.

• *Key Responsibilities**

• **Learner Onboarding \& Support:** Welcome new students to their respective programs, guide them through the platform setup, and ensure they have seamless access to all learning materials and tools.
• **Progress Monitoring \& Engagement:** Proactively track individual student progress, attendance, and assignment completion. Reach out to inactive learners to re\-engage them and help them overcome any learning hurdles.
• **Technical Troubleshooting:** Serve as the first point of contact for platform and course\-related technical queries. Utilize your technical background to troubleshoot basic issues and escalate complex bugs to the development team.
• **Relationship Management:** Maintain regular communication with learners (and their parents, if applicable) to assess their satisfaction, address concerns, and gather continuous feedback on the curriculum and platform experience.
• **Retention \& Program Upgrades:** Build trust with clients to ensure high course completion rates. Identify opportunities to recommend advanced courses or contract renewals based on the learner's career goals and performance.
• **Feedback Loop:** Document user feedback, common technical pain points, and feature requests, sharing actionable insights with the product and academic teams to improve program quality.

• *Qualifications \& Requirements**

• **Education:** Bachelor’s degree in Technology or Computer Applications (**BTech or BCA is strictly required**) to effectively understand our tech curriculum and support our software platforms.
• **Experience:** Minimum **2 years** of proven experience in client relationship management, student success, academic counseling, or a B2C customer support role (EdTech experience is highly preferred).
• **Technical Aptitude:** Ability to quickly learn new software platforms, understand technical concepts within our programs, and explain them patiently to learners of varying skill levels.
• **Communication Skills:** Exceptional verbal and written communication skills in both **Malayalam** and **English**. Strong active listening and empathetic problem\-solving abilities.
• **Organizational Skills:** Ability to manage multiple learner accounts simultaneously, keeping accurate records of communications and progress in the CRM.

• *What We Offer**

• Competitive fixed salary and performance\-based incentives.
• A dynamic work environment bridging the gap between technology and individual empowerment.
• Opportunities to directly impact the educational and career journeys of our learners.
• Career growth and professional development opportunities within a fast\-growing EdTech company.

Job Types: Full\-time, Permanent

Pay: ₹25,000\.00 \- ₹30,000\.00 per month

Education

• Bachelor's (Required)

Work Location: In person