Client Relationship Manager (CRM) – Digital Marketing | Noida

We are looking for an experienced **Client Relationship Manager (CRM)** to manage and grow relationships with our domestic and International clients across Digital Marketing services.

This role requires someone who can act as the bridge between clients and internal teams, ensuring smooth project execution, high client satisfaction, and long\-term account growth. The ideal candidate should have experience handling Digital Marketing, SEO, Paid Ads, and related service portfolios.

Location: Noida (Sector 62\) – Work From Office

• *Key Responsibilities**

• Serve as the primary point of contact for assigned client accounts
• Build and maintain strong client relationships while ensuring high levels of satisfaction
• Understand client requirements and coordinate with SEO, Paid Ads, Content, Design, Development, and other internal teams
• Manage project timelines, deliverables, follow\-ups, and client communications
• Conduct regular review meetings and provide strategic recommendations to clients
• Identify opportunities for account growth, upselling, and cross\-selling services
• Track project progress, escalations, and ensure timely resolution of issues
• Monitor account performance and prepare periodic reports and updates
• Support contract management, renewals, and payment follow\-ups
• Stay updated on industry trends, competitor activities, and client business objectives

• *Eligibility Criteria**

• Mandatory experience in Digital Marketing and IT Services industry
• Strong understanding of services such as SEO, Paid Advertising, Social Media Marketing, and related digital solutions
• Experience handling domestic clients and managing multiple accounts simultaneously
• Excellent communication, presentation, and stakeholder management skills
• Strong problem\-solving and relationship\-building abilities
• Willingness to travel for client meetings whenever required

• *Preferred Skills**

• Knowledge of project management and CRM tools
• Strong reporting and account performance tracking skills
• Commercial awareness and client growth mindset

• *What We Offer**

• Opportunity to work with diverse clients across industries
• Exposure to Digital Marketing and IT projects
• Leadership exposure and client\-facing responsibilities
• 5\-day work week
• Performance\-driven and growth\-focused work environment

• *Benefits**

• Paid Time Off (PTO)
• Paid Company Holidays
• Recognition Programs
• Career Growth Opportunities
• Employees State Insurance (ESIC)
• Provident Fund (PF)
• Vacation Leave

• *About Us**

Ethane Web Technologies (Ranking By SEO) is a digital marketing and PR agency with over 15 years of experience, helping businesses worldwide grow through SEO, Paid Advertising, Web Development, PR, and Digital Solutions.

• Important: Hiring for limited positions. Early applicants will be prioritized.*

• *For queries, contact HR:** 9899484161 (Call or WhatsApp \| Monday to Friday, 10:00 AM \- 6:00 PM)

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Pay: ₹15,000\.00 \- ₹40,000\.00 per month

Benefits

• Flexible schedule
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s)

• Are you comfortable working from office in Noida (Sector 62\)?

Work Location: In person