Client Release Manager

• *Role Overview**
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We are looking for an experienced and customer\-focused **Client Release Manager** to manage the end\-to\-end software release lifecycle. The role involves release planning, governance, readiness, customer communication, deployment coordination, and post\-release reviews.

The candidate will act as a key point of contact for customers regarding planned software releases, ensuring that releases are delivered on schedule, risks are managed effectively, and all technical and business stakeholders remain aligned.**Key Responsibilities**

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• Own end\-to\-end release planning, scheduling, coordination, and governance for software releases.
• Maintain release schedules, dependencies, Jira versions, and associated tickets.
• Coordinate release readiness activities, including testing, approvals, risk assessments, and Go/No\-Go decisions.
• Identify release risks and dependencies and ensure appropriate contingency and rollback plans are in place.
• Act as the primary customer contact for planned releases, communicating scope, timelines, potential impact, and required customer actions.
• Coordinate customer acceptance testing (UAT), feedback, and formal release sign\-offs.
• Support customer Change Advisory Board (CAB) meetings and ensure compliance with change\-management processes.
• Prepare and maintain release notes, deployment documentation, post\-deployment reports, and rollback procedures.
• Coordinate with Product, Development, QA, Technical Operations, and Service Desk teams to ensure release readiness.
• Ensure development, system, and regression testing activities are completed before releases.
• Coordinate environment readiness, build requirements, and deployment prerequisites.
• Maintain accurate release documentation and records in Jira, SharePoint, or similar platforms.
• Conduct post\-release reviews and drive continuous improvements in release\-management processes.

• *Required Skills \& Experience**
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• Proven experience in software Release Management, preferably within SaaS, managed services, or enterprise technology environments.
• Strong understanding of software release processes, change control, and IT service transition.
• Experience coordinating technical and business teams to deliver releases within agreed timelines.
• Strong customer\-facing communication and stakeholder\-management skills.
• Hands\-on experience with Jira or similar project/work\-management tools.
• Experience preparing release plans, status reports, release notes, and customer\-facing documentation.
• Understanding of release risk assessment, testing, deployment readiness, and rollback planning.
• Excellent organisational skills, attention to detail, and ability to manage multiple releases and competing priorities.