Client Retention Executive

• *Job description**

• Ask questions to understand customer requirements and close the query
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company's reputation
• Keep records of calls and sales and note useful information

Requirements

• *Eligibility**

• Proven experience as telesales/ customer support representative or other sales/customer service role
• Proven track record of successfully meeting sales quota/ customer support preferably over the phone
• Good knowledge of relevant computer programs (eg CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of Hindi and English
• Excellent communication and interpersonal skills
• Cool\-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints

• *Role:** Client Retention

• *Industry Type:** Digital Marketing

• *Department:** Customer Success, Service \& Operations

• *Employment Type:** Full Time, Permanent

• *UG:** Any Graduate

• *PG:** Any Postgraduate

Job Types: Full\-time, Permanent

Pay: ₹20,150\.84 \- ₹50,297\.84 per month

Benefits

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Experience

• total work: 1 year (Preferred)

Work Location: In person