Client Servicing Executive

• *Job Description**
• (https://go.oodio.net/client\_servicing)*

We are seeking a highly motivated, dynamic, and customer\-focused individual to join our team as a Client Servicing Executive.

In this pivotal position, you will serve as the primary point of contact for our valued clients, dedicated to understanding their unique needs, delivering exceptional service, and exceeding expectations throughout every stage of their engagement with us.

You will play a critical operational role by managing thorough order verification processes, preparing and handling invoicing, and coordinating precise order scheduling. Furthermore, you will collaborate closely with various internal cross\-functional teams to ensure that all client specifications are meticulously implemented and orders are completed successfully on time.

Core responsibilities include actively tracking client orders through to fulfillment, proactively resolving client escalations and issues, cultivating long\-term strategic relationships, and consistently driving high levels of customer satisfaction and retention.

Additionally, you will oversee the end\-to\-end onboarding experience for new clients by guiding them through our full suite of service offerings, arranging comprehensive product showcases, and facilitating dedicated technical support and training for their internal teams.

• *Responsibilities and Scope of Work:**

• Serve as the main point of contact for clients, addressing inquiries, resolving issues, and ensuring exceptional service delivery.
• Collaborate closely with clients to understand their specific requirements and effectively communicate these to our editing, design, and print teams.
• Manage client projects starting from verification, scheduling, invoice creation communicating delivery dates, and ensuring quality standards are met.
• Proactively identify opportunities to upsell services or products based on client needs and preferences.
• Manage client expectations and resolve escalations by liaising with internal teams to ensure seamless project delivery.
• Onboarding new clients by clearly outlining the different services and products offered by the company.
• Collaborate with internal teams (editing, design \& print) to ensure seamless execution of client projects.
• Maintain accurate records of client interactions and transactions using our CRM system.

• *Requirements:**

• Bachelor’s degree in Commerce, Arts Business Administration, Marketing, Communications, or a related field.
• Knowledge of image post\-processing techniques and print production
• Proven experience (2\-3 years) in a client\-facing role, preferably in a similar industry such as photography, printing, or editing.
• Strong knowledge of post\-production software like Lightroom and Photoshop
• Proficiency in Google Sheets, managing emails, HubSpot, and messaging apps.
• Exceptional communication, interpersonal, and negotiation skills.
• Strong project management abilities with a keen attention to detail.
• Ability to work effectively in a fast\-paced environment and manage multiple priorities and inquiries.
• A passion for customer service and a commitment to delivering outstanding client experiences.

\*

• *About Oodio**

OODIO is the Finest Photography Post Production, Design, and Print Company in India. Over the last 14 years, the team has worked with the best photographers and brands like \- Netflix, Airbnb, across the world. OODIO has its own brand of Bespoke Albums called Magnum Books, a part of its Signature series.

The Company is in its growth stages with a plan to grow into a much larger entity and expand beyond India. We are currently a 35\+ member team and looking to grow in 2024\.

• *Experience at Oodio**

Working at OODIO is a fantastic experience. We are a young and talented team who work hard to create something that is truly world\-class and that we believe will bring a welcome change to the way emotional digital content is delivered.

Every day is a journey towards excellence in what we do.

The team is made up of people who are independent and excel in their respective areas. You can often find us going the extra yard because we believe that our work has the potential to change the way people enjoy photo content across the world. We work out of our small but beautiful office in Indiranagar, Bangalore.

Consider applying at OODIO, only if you are ready to sign up for a challenging, demanding, and game\-changing work experience.

We are looking for driven individuals who can take ownership and work independently post the 6 month probation period. We expect them to hold a long\-term commitment towards their engagement at Oodio and work with us for at least a period of 24 \- 36 months (including the 6\-month probation).

Please send your resume to **careers@oodio.net,** if interested!

• *Why Oodio**

We offer competitive salary and benefits, and an informal yet challenging working environment. We also provide breakfast, lunch and dinner every day.

Yes, seriously!

• We offer company\-paid health insurance to keep you and your family healthy.
• At the end of every month, there are fun cultural activities.
• Above Industry Salaries ensure competitive compensations and pay structures.
• One\-on\-one mentoring, training, and learning ensure consistent growth and opportunity through your tenure.
• Annual Team outings and cookouts are a great way to unlearn, unwind and re\-invent oneself.

Job Type: Full\-time

Pay: From ₹350,000\.00 per year

Benefits

• Cell phone reimbursement
• Food provided
• Health insurance
• Leave encashment
• Provident Fund

Application Question(s)

• Do you have experience with Adobe Lightroom and Photoshop?

Education

• Bachelor's (Required)

Experience

• Client Servicing: 2 years (Required)

Location

• Indiranagar, Bengaluru, Karnataka (Required)

Work Location: In person