Client Servicing Manager

J**ob title: Client Servicing Manager**

• *Company: Logicloop Ventures**

• *Department: Client Servicing**

• *Location: Mumbai, Andheri**

• *Employment Type: Full\-Time**

• *Experience: 3\+ years in client servicing, real estate, sales, or related fields**

• *Website Link: https://logicloop.io/**

• *Role Overview:**

We are looking for a proactive and customer\-focused Client Servicing Executive/ Account Manager to manage client relationships from initial enquiry through site visits, negotiations, booking, and post\-sales coordination.

The ideal candidate should have excellent communication and relationship\-management skills, strong follow\-up abilities, and a good understanding of the real estate sales process.

• *Key Responsibilities:**

• Manage and maintain strong relationships with prospective and existing clients.
• Understand client requirements, preferences, budgets, and property expectations.
• Coordinate with the sales team to ensure timely and effective follow\-ups on leads.
• Handle client enquiries through calls, WhatsApp, email, and other communication channels.
• Schedule and coordinate property site visits and meetings.
• Maintain accurate records of client interactions, follow\-ups, site visits, and lead status.
• Act as a key point of contact between clients, sales executives, developers, and internal teams.
• Ensure clients receive timely updates regarding projects, availability, pricing, offers, documentation, and booking processes.
• Address client concerns and resolve issues professionally and promptly.
• Follow up with clients after site visits and identify opportunities to move prospects toward closure.
• Coordinate the booking, documentation, payment, and post\-booking process wherever required.
• Work closely with the sales team to improve client conversion and overall customer experience.
• Prepare regular reports on leads, follow\-ups, site visits, conversions, and pending client requirements.
• Ensure a high level of professionalism and service throughout the customer journey.
• Identify opportunities to improve client\-servicing processes and overall customer satisfaction.

• *Key Skills \& Competencies:**

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship\-management abilities.
• Good negotiation, persuasion, and problem\-solving skills.
• Strong follow\-up and coordination skills.
• Customer\-centric approach with a professional attitude.Ability to manage multiple clients and priorities simultaneously.
• Good working knowledge of CRM systems, MS Excel, Google Workspace, and WhatsApp Business.
• Strong attention to detail and documentation skills.
• Ability to work effectively with sales, marketing, and operations teams.
• Knowledge of the real estate industry and property sales process will be an advantage.

• *Candidate Profile:**

• Graduate in any discipline; MBA/PGDM in Sales, Marketing, or related fields is a plus.
• 3\+ years of experience in client servicing, real estate, sales coordination, relationship management, or a similar role.
• Candidates with experience in real estate brokerage, property consulting, developer sales, or channel sales will be preferred.
• Should be confident, presentable, target\-oriented, and comfortable communicating with HNI/UHNI and corporate clients where applicable.

• *Key Performance Indicators (KPIs)**

• Lead follow\-up and response time.
• Client engagement and retention.
• Site visit coordination and conversion.
• Client satisfaction and issue\-resolution turnaround time.
• Booking/conversion support.
• Accuracy and timely updating of CRM records.
• Overall quality of the client experience.

Work Location: In person