Client Servicing Manager

About the Role

Moulis Advertising is looking for an experienced **Client Servicing Manager** with a proven background in managing **Government, Public Sector Undertakings (PSUs), Civic Bodies, and Municipal Mandates**. In this role, you will be the operational backbone driving strategy, approvals, and execution across public\-sector outreach programs, multi\-channel awareness drives, and integrated citizen\-communication campaigns.

The ideal candidate understands the nuances of working with administrative bodies, institutional stakeholders, and public outreach ecosystems. You know how to navigate formal approval structures, manage multi\-stakeholder government protocols, coordinate high\-volume creative/content turnarounds, and bridge the gap between policy language and clear public communication across traditional (print, outdoor) and modern digital/social channels.

Key Responsibilities1\. Government \& PSU Account Relationship Management

• Serve as the dedicated single point of contact for government authorities, municipal corporation officials, nodal communication officers, and PSU leadership.
• Maintain strict adherence to official protocols, official correspondence formats, meeting documentation (Minutes of Meetings), and administrative compliance standards.
• Conduct regular alignment meetings with government departments to track ongoing civic initiatives, policy communication drives, and public awareness requirements.

2\. Public Communication Strategy \& Briefing

• Deconstruct policy releases, civic circulars, citizen grievance frameworks, and public program guidelines into compelling, easy\-to\-understand communication briefs.
• Guide internal creative and digital teams to produce compliant, sensitive, and culturally relevant creatives across multilingual formats (English, Hindi, Marathi/regional languages).
• Oversee crisis communication, factual clarifications, and public grievance response messaging in close coordination with government nodal teams.

3\. End\-to\-End Campaign Delivery \& Compliance

• Oversee execution of large\-scale state and municipal campaigns—spanning print insertions, outdoor publicity, ground activations, and digital/social media management.
• Track tight deadlines for urgent public announcements, official inaugurations, and seasonal civic awareness drives.
• Ensure all campaign collateral adheres strictly to government guidelines, national emblems/logos protocol, authorized sign\-offs, and administrative directives.

4\. Tenders, Work Orders, Estimates \& Invoicing

• Coordinate with internal planning teams for technical bid preparation, past work credential compilations, and presentation decks for government tenders and empaneled pitches.
• Generate and manage formal government estimates, rate cards, and DAVP/BOC or client\-specific schedule of rates (SOR).
• Track official Work Orders (WOs), Job Orders, and approval notes; manage systematic documentation of proof of release/performance (tear sheets, monitoring reports, digital logs) to ensure smooth billing clearances and government payment cycles.

Candidate Profile \& Qualifications

• **Experience:** 4–8 years in client servicing / account management within an advertising agency, with **at least 2–3 years dedicated to handling Government, PSU, Municipal Corporation, or Civic body accounts**.
• **Education:** Bachelor’s or Master’s degree in Mass Communication, Advertising, Political Communication, Public Relations, or Marketing.
• **Domain Expertise:** Thorough understanding of government advertising workflows, protocol etiquette, DAVP/BOC rate structures, and official clearance hierarchies. Experience with municipal social media management or public grievance cells is a strong plus.
• **Language \& Communication:** Exceptional written and oral communication in English; professional fluency in **Hindi** and **Marathi** (essential for local administrative coordination and multi\-language creative review).
• **Documentation \& Commercial Discipline:** Rigorous attention to official documentation, formal letter drafting, rate\-contract reconciliations, and milestone billing tracking.

Pay: ₹16,000\.00 \- ₹55,000\.00 per month

Work Location: In person