Client Success Manager – Digital Marketing

• *Client Success Manager** **\| Noida \| 7\+ Years**

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• *Role Overview**
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We are looking for an experienced **Client Success Manager** with a strong background in Digital Marketing to manage and grow client relationships, ensure successful campaign delivery, and drive long\-term account growth. The ideal candidate will have agency experience and a proven track record of working with international clients, especially from US and UK markets.

• *Key Responsibilities**
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• Act as the primary point of contact for key clients and manage end\-to\-end relationships
• Understand client business goals and translate them into effective digital marketing strategies
• Collaborate with internal teams to ensure timely and high\-quality campaign delivery
• Drive account growth through upselling and cross\-selling opportunities
• Monitor campaign performance and share insights, reports, and optimization recommendations
• Conduct regular client meetings, presentations, and performance reviews (US/UK clients preferred)
• Ensure high levels of client satisfaction, retention, and long\-term engagement

• *Required Skills \& Experience**
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• 8\+ years of experience in Digital Marketing or Client Servicing roles
• Strong preference for candidates with **agency experience managing multiple clients**
• Experience handling **US and/or UK clients**, including communication, reporting, and strategy discussions
• Strong understanding of digital marketing fundamentals and campaign performance metrics
• Excellent communication, presentation, and stakeholder management skills
• Ability to manage multiple accounts and priorities in a fast\-paced environment

• *Preferred Skills**
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• Basic understanding of SEO and organic growth strategies (added advantage)
• Experience with performance marketing, analytics tools, and marketing platforms
• Exposure to global brands or international campaigns

• *What We Expect**
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• Strong client retention and satisfaction
• Growth in account revenue and engagement
• Smooth execution of digital marketing deliverables across teams
• Proactive client communication and relationship building

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