Client Success Manager – Digital Marketing

• *Client Success Manager** **\| Noida \| 7\+ Years**

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• *Role Overview**
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We are seeking an experienced Client Success Manager with 7\+ years of experience in customer success, account management, and team leadership. The ideal candidate should have a strong background in managing key client relationships, leading customer success teams, and working with clients in the SEO or digital marketing domain.

• *Key Responsibilities**
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• Build and maintain strong, long\-term relationships with key clients.
• Serve as the primary point of contact for customer accounts and ensure a seamless client experience.
• Lead, mentor, and manage the Customer Success team to achieve business and customer satisfaction goals.
• Understand client objectives and collaborate with internal teams to deliver successful outcomes.
• Conduct regular business reviews, provide strategic recommendations, and ensure high customer retention.
• Identify opportunities for account growth through upselling and cross\-selling.
• Resolve customer concerns and escalations in a timely and effective manner.
• Track customer health, monitor KPIs, and drive continuous improvement initiatives.
• Work closely with Sales, Operations, and Delivery teams to ensure successful project execution.

• *Required Skills \& Experience**
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• 7\+ years of experience in Digital Marketing or Client Servicing roles
• Strong preference for candidates with **agency experience managing multiple clients**
• Experience handling **US and/or UK clients**, including communication, reporting, and strategy discussions
• Strong understanding of digital marketing fundamentals and campaign performance metrics
• Excellent communication, presentation, and stakeholder management skills
• Ability to manage multiple accounts and priorities in a fast\-paced environment

• *Preferred Skills**
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• Basic understanding of SEO and organic growth strategies (added advantage)
• Experience with performance marketing, analytics tools, and marketing platforms
• Exposure to global brands or international campaigns

• *What We Expect**
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• Strong client retention and satisfaction
• Growth in account revenue and engagement
• Smooth execution of digital marketing deliverables across teams
• Proactive client communication and relationship building

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