Client Support Associate – US Voice Process (Vallioor)

• *Location:** Helite Solutions, Vallioor (Tirunelveli District).

• *Experience: 0\-2 years**

• *Key Responsibilities:**

• Effectively address technical issues related to our website and software.
• Proficiency in MS PowerPoint, MS Word, and MS Excel.
• Identify and resolve technical problems to ensure smooth software usage.
• Provide timely and accurate responses to technical inquiries via phone, email, and chat.
• Educate customers about the software's latest features and functionalities to create reports.
• Demonstrate multitasking skills and meticulous attention to detail.
• Act as a technical support resource for our clients and customers.
• Expertly handle conflicts and critical technical issues with customers.
• Follow up with clients to ensure the resolution of their technical concerns.
• Monitor technical complaints across various communication channels and offer assistance.
• Solicit feedback from clients and relay it to our team for further product development.
• Take responsibility for onboarding management, implementation, and report generation.

• *Qualifications**

• Any bachelor’s or master’s degree.
• Exceptional English communication skills, both written and verbal, are essential for interacting with US clients.
• Profound knowledge of Microsoft Excel.
• Open to both freshers and experienced candidates.

• *Job Location**: Vallioor, Tirunelveli District

• *Candidate Preferred Location**: We strongly prefer candidates located in the vicinity of Vallioor who are willing to work in the office.

• *How to Apply:** To apply, please send your CV to careers@helitesolutions.com.

• *Contact Number:** 9361461193, 6383624363

Job Types: Full\-time, Permanent

Benefits

• Provident Fund

Application Question(s)

• Are you currently residing in Vallioor or within a 15\-kilometer radius?
• Are you available to work night shifts?

Education

• Bachelor's (Preferred)

Language

• English (Required)

Work Location: In person

Pay: ₹16,000\.00 \- ₹20,000\.00 per month

Work Location: In person