Client technical Support Coordinator - Remote

• *Client Support Coordinator**

• *Location:** Remote (India)
• *Working Hours:** Monday – Friday \| 3:00 PM – 12:00 AM IST
• *Experience:** 1–2 Years
• *Joining:** Immediate or within 15 days

About Apexure : **https://www.apexure.com/**

Apexure is a UK\-based digital agency helping businesses grow through high\-converting landing pages, websites, Conversion Rate Optimization (CRO), and marketing automation. With a distributed team across the UK, India, the Philippines, and Bangladesh, we deliver measurable digital growth for clients worldwide.

We are looking for a proactive, organized, and customer\-focused **Client Support Coordinator** who enjoys communicating with clients, coordinating requests, and ensuring tasks are completed efficiently. If you're someone who takes ownership, pays attention to detail, and thrives in a fast\-paced remote environment, we'd love to hear from you.

This role is ideal for someone who combines **excellent client communication skills with a strong technical aptitude**. You'll coordinate client requests, understand technical requirements, and perform basic website and landing page updates while working closely with our delivery team

What You'll Do

• Act as the first point of contact for client requests via shared inboxes and Slack.
• Respond professionally to client queries with clarity and empathy.
• Coordinate client requests with internal design, development, and delivery teams.
• Handle tasks within your scope, including basic website and landing page updates.
• Escalate technical or complex issues to the appropriate team while ensuring timely follow\-up.
• Keep shared inboxes organized, prioritized, and up to date.
• Maintain clear documentation with screenshots, notes, and task updates.
• Monitor pending requests and proactively follow up to ensure timely resolution.
• Share end\-of\-day handover updates highlighting completed work, pending items, and priorities.

What We're Looking For

• 1–2 years of experience in Client Support, Customer Success, Account Coordination, or a similar role.
• Excellent written and verbal communication skills in English is must .
• Strong organizational and multitasking abilities.
• Ability to work independently in a remote environment.
• High attention to detail and problem\-solving mindset.
• Comfortable working during US business hours.

Preferred Skills

• Experience using Slack, ClickUp, Missive, Gmail, or similar collaboration tools.
• Basic WordPress knowledge (content updates, page builders, plugins).
• Familiarity with Unbounce or landing page platforms.
• Basic understanding of domains and DNS is an advantage.
• Experience working in a digital marketing or web development agency is a plus.

Why Join Apexure?

• Fully Remote Opportunity
• Work with an international team
• Exposure to global clients and projects
• Collaborative and supportive work culture
• Career growth and learning opportunities
• Five\-day work week (Monday–Friday)

Apply Now

• *Send your resume to: Shazia.majeed@apexure.com**

• *Subject Line:** *Application – Client Support Coordinator*

Pay: Up to ₹300,000\.00 per year

Benefits

• Leave encashment
• Paid time off
• Provident Fund
• Work from home

Application Question(s)

• Are you available to work Monday to Friday from 3:00 PM to 12:00 AM IST on a full\-time basis?

(Mandatory Answer )

• How would you rate your written English communication skills for client\-facing email and chat support?

(Mandatory Answer )

• How many years of experience do you have in Client Support, Customer Support, Customer Success, or a similar client\-facing role?

(Mandatory Answer)

• Which of the following tools or platforms have you worked with? (Select all that apply.)

WordPress

Slack

ClickUp

Missive or other shared inbox platforms

Unbounce

None of the above

(Mandatory Answer)

• What is your current salary ? Are you comfortable with the offered salary range and able to join within 15 days if selected?

( Mandatory Answer)

• This role requires independently understanding client requirements and making basic website and landing page edits using platforms such as WordPress, Unbounce, or HubSpot. How proficient are you in doing this?

(Mandatory Answer in details )

• Rate your english communication skills ?

( Mandatory )

Education

• Bachelor's (Required)

Experience

• Client Support: 2 years (Required)

Language

• English (Required)

Work Location: Remote