Clinic Manager

• *Position:** Clinic Manager**Location:** New Delhi**Experience:** 2\-5 Years**Industry:** Aesthetic Medicine, Plastic Surgery, Dermatology, or Healthcare

• *Key** Responsibilities

1**. Clinic Operations \& Administration**

• Manage the daily operations of the clinic, ensuring smooth and efficient functioning.
• Oversee appointment scheduling, patient registration, consultation coordination, patient flow, and follow\-ups.
• Coordinate with surgeons, doctors, nurses, and clinical staff to ensure seamless service delivery.
• Maintain patient records, billing documentation, operational reports, and administrative records.
• Manage inventory, medical consumables, equipment coordination, and vendor relationships.
• Ensure adherence to clinic SOPs, hygiene standards, safety protocols, and applicable regulatory requirements.

• *2\. Patient Experience \& Relationship Management**

• Ensure a premium, welcoming, and professional experience for every patient.
• Act as a key point of contact for patients throughout their consultation and treatment journey.
• Handle patient enquiries, feedback, complaints, and escalations with empathy and professionalism.
• Coordinate pre\-procedure requirements and post\-procedure follow\-ups with the clinical team.
• Maintain a structured follow\-up process for enquiries, consultations, scheduled procedures, and review appointments.
• Ensure patient confidentiality and appropriate handling of medical records.
• Build long\-term patient relationships to encourage satisfaction, retention, and referrals.

• *3\. Team Management \& Coordination**

• Supervise and coordinate front\-desk executives, patient coordinators, counsellors, and support staff.
• Manage staff schedules, attendance, and operational coverage.
• Define responsibilities and ensure accountability for daily activities and patient service standards.
• Foster a professional, collaborative, and patient\-centric work culture.

• *4\. Financial \& Performance Management**

• Monitor clinic revenue, expenses, billing, collections, and payment reconciliation.
• Ensure accurate billing and timely maintenance of financial and operational records.
• Prepare daily, weekly, and monthly MIS reports covering enquiries, consultations, conversions, revenue, and collections.
• Monitor outstanding payments, treatment package utilisation, refunds, and related documentation as per clinic policy.
• Track operational costs and inventory utilisation.

• *Required Qualifications \& Experience**

• Graduate in any discipline; a qualification in healthcare management, hospital administration, business administration, or a related field is preferred.
• 2\-5 years of relevant experience in clinic management, healthcare operations, patient coordination, or premium client servicing.
• Prior experience in plastic surgery, aesthetic medicine, dermatology, cosmetology, skin and laser clinics, or premium healthcare establishments is strongly preferred.
• Experience managing clinic operations, patient relationships, team coordination, and revenue\-related activities.
• Excellent verbal and written communication skills in English and Hindi.
• Strong interpersonal, organisational, problem\-solving, and decision\-making abilities.
• Proficiency in MS Office, CRM systems, clinic management software, and digital communication platforms.
• Ability to handle confidential patient information with discretion and professionalism.
• Willing to work clinic operating hours, including weekends, as required.

Pay: ₹50,000\.00 \- ₹60,000\.00 per month

Work Location: In person