Cloud Infra Operations – Manager - Windows

• *About M\&G India**

We are M\&G India, the strategic innovation and digital hub for M\&G. Established in 2003, we have offices in Mumbai and Pune.

Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

Grounded in a vibrant culture with strong foundations, we are central to how M\&G is transforming as a business.

• *About M\&G**

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long\-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

• To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M\&G plc's operational risk.
• Minimum of 4\-5 years of experience in Windows administration environment and working in the IT industry with strong knowledge on different cloud technologies and platforms, experience with Azure is essential.
• You will understand cloud governance, best practices, and policies within Azure
• You must have a problem\-solving mindset and the ability to troubleshoot unknown technical issues with proven track record in providing support and troubleshooting for cloud infrastructure, including incident management and root cause analysis.
• Experience in identifying inefficiencies and implementing automated solutions to overcome these.
• Familiarity with Agile and DevOps methodologies and technologies – Git, Azure DevOps (or equivalent) and CI / CD Pipelines is desirable.
• Experience in implementing and maintaining robust disaster recovery strategies and ensuring business continuity
• Experience in overseeing and managing the patching process for Windows and Linux servers, ensuring timely updates and minimal disruption. Utilising tools such as Ivanti or similar patch management systems.
• Strong interpersonal skills for working with cross\-functional teams to support cloud solutions effectively.
• An understanding of inventory management and software assurance, alongside CMDB and /or other asset management tooling
• As a senior engineer you will be expected to help build out our presence in M\&G Global Services and as such experience of building / mentoring and guiding teams and individuals is essential

We have a diverse workforce and an inclusive culture at M\&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.