Cluster Manager - Madurai Madurai North

### **Job Information**

Date Opened

• *07/17/2026**Job Type

• *Full time**Industry

• *Financial Services**City

• *Madurai North**State/Province

• *Tamil Nadu**Country

• *India**Zip/Postal Code

• *625002**### **About Us**

indiagold has built a product \& technology platform that enables regulated entities to launch or grow their asset backed products across geographies; without investing in operations, technology, people or taking any valuation, storage or transit risks.

Our use of deep\-tech is changing how asset backed loans have been done traditionally. Some examples of our innovation are – lending against digital gold, 100% paperless/digital loan onboarding process, computer vision to test gold purity as opposed to manual testing, auto\- scheduling of feet\-on\-street, customer self\-onboarding, gold locker model to expand TAM \& launch zero\-touch gold loans, zero network business app \& many more.

We are rapidly growing team passionate about solving massive challenges around financial well\-being.

We are a rapidly growing organisation with empowered opportunities across Sales, Business Development, Partnerships, Sales Operations, Credit, Pricing, Customer Service, Business Product, Design, Product, Engineering, People \& Finance across several cities. We value the right aptitude \& attitude than past experience in a related role, so feel free to reach out if you believe we can be good for each other.

### **Job Description**

Key Responsibilities

1\. Sales and Business Development: o Drive gold loan sales and achieve revenue targets for the cluster. o Develop and implement strategies to enhance customer acquisition and retention. o Identify and develop new business opportunities in the region from branches Indiagold having tie\- ups.

2\. Team Management: o Recruit, train, and mentor Sales Executive and Relationship Executives. o Monitor performance, provide guidance, and ensure productivity benchmarks are met. o Foster a high\-performance culture and ensure team alignment with organizational goals.

3\. Operational Excellence: o Ensure smooth operations at all branches within the cluster. o Maintain adherence to internal policies, compliance standards, and RBI guidelines. o Monitor and track each Transaction with Bank and RM.

4\. Customer Service: o Enhance customer experience by ensuring prompt and quality service delivery. o Resolve customer escalations effectively and maintain brand reputation.

5\. Reporting and Analysis: o Prepare and present periodic business reports and performance analyses to senior management. o Monitor market trends, competitive landscape, and suggest strategies accordingly.### **Requirements**

• Bachelor’s degree in any discipline.
• 5\+ years of experience in gold loans, banking, NBFCs, or financial services.
• Proven track record in sales, team management, and business growth.
• Strong leadership and interpersonal skills.
• Excellent communication and negotiation abilities.
• Proficient in data analysis and reporting tools.

### **Benefits**

• Competitive salary and performance\-based incentives.
• Opportunity to work with a fast\-growing fintech company.
• Professional growth and learning opportunities.
• Collaborative and supportive work environment.