Collections- Assistant Manager

• *Job description**

• *Assistant Manager Collections**

• *Role:** Individual Contributor \| **Location:** Gurugram \| **Employment:** Full\-Time
• *Experience:** 5–8\+ years \| **Industry:** US Collections / Logistics / Transportation / Credit Card Collections

• *About the Role**

We are looking for an experienced **Assistant Manager – Collections** to independently manage a portfolio of US customer accounts and drive timely recovery of outstanding receivables.

This is a **pure Individual Contributor role with no direct reports**. The candidate will handle complex and high\-value accounts, resolve payment issues, negotiate commitments, and own collections through closure.

Experience in **US logistics/transportation or credit card collections** is preferred, along with strong knowledge of the US transportation industry and **FMCSA regulations**.

• *Key Responsibilities**

• Manage end\-to\-end collections for assigned US customer accounts.
• Follow up on overdue receivables through email, phone, and other channels.
• Review aging, statements, payment history, deductions, short payments, and disputes.
• Resolve payment issues by coordinating with customers and internal teams including Sales, Operations, Billing, Credit, and Finance.
• Own high\-value, aged, and escalated accounts through resolution.
• Negotiate and track payment commitments, payment plans, and settlements where applicable.
• Track payment releases, remittances, ACH/wire details, and payment applications.
• Escalate delinquent accounts and support third\-party/legal recovery when required.
• Maintain accurate collection records and provide updates on aging, high\-risk accounts, expected collections, and cash flow.
• Meet assigned collection targets and KPIs while following company policies and applicable US industry requirements.

• *Requirements**

• **5–8\+ years** of experience in Collections, Accounts Receivable, or Credit \& Collections.
• Current designation preferably at **Senior Executive / Senior Associate / Senior Specialist** level or equivalent.
• Proven experience independently managing **US customer accounts**.
• Strong preference for **US logistics/transportation collections**; US credit card/BFSI collections experience may also be considered.
• Working knowledge of **FMCSA regulations.**
• Excellent English communication, negotiation, follow\-up, and objection\-handling skills.
• Ability to communicate confidently with senior\-level customers.
• Strong analytical and Excel/MS Office skills.
• Ability to independently prioritize multiple accounts and work effectively during **US business hours**.

• *Preferred Profile**

• Experience handling **high\-value, aged, disputed, or complex delinquent accounts**.
• Demonstrated track record of independently driving recovery and meeting collection targets.

• *Important:** Despite the Assistant Manager designation, this is strictly an **Individual Contributor position with no direct reports**. The selected candidate will be responsible for independently managing accounts and delivering measurable collection results.

Pay: ₹600,000\.00 \- ₹900,000\.00 per year

Benefits

• Cell phone reimbursement
• Food provided
• Life insurance
• Provident Fund

Application Question(s)

• Kindly rate your communication skills on the scale of 1 to 10\.
• How much is your current CTC?
• Are you comfortable working in the US time zone?

Work Location: In person