Community Intern

• *About the Role**

We are looking for a proactive Community \& Marketing Intern to support our customer community, marketing campaigns and lead management activities. You will work closely with the sales, marketing and account management teams and gain hands\-on experience in B2B marketing in the IT infrastructure space.

• *Key Responsibilities**

• Customer Community \& Database Support*

• Assist in managing the company's customer community and engagement activities
• Help segment customers into tiers based on purchase history, engagement and business potential
• Categorise customers by product interest, such as Endpoints, Servers, Networking and Storage
• Maintain and update the customer database accurately for communication and follow\-ups
• Support efforts to re\-engage dormant and old customers

• WhatsApp \& Email Marketing*

• Assist in planning and running WhatsApp and email campaigns for different customer segments
• Draft campaign messages and creatives under guidance
• Track responses, engagement and leads generated, and share regular updates
• Coordinate with the sales and marketing teams for campaign execution

• B2B Marketplace Support*

Support our presence on IndiaMART, TradeIndia and Justdial by

• Monitoring incoming leads and forwarding them to the relevant Account Managers
• Following up to ensure leads are attended to on time
• Updating company listings, product details and categories
• Helping review and refresh keywords periodically
• Tracking enquiry and lead performance on each platform

• ERP \& CRM Coordination*

• Support the sales team in using the ERP smoothly
• Log and follow up on issues faced by users with the relevant teams
• Help encourage proper ERP usage across the sales team

• *Skills \& Requirements**

• Basic understanding of CRM, customer databases and digital marketing
• Familiarity with WhatsApp and email marketing tools
• Good working knowledge of MS Excel or Google Sheets
• Strong communication, follow\-up and organisation skills
• Willingness to learn and coordinate across teams

• *Eligibility**

• Pursuing or recently completed a degree in Marketing, Business, IT, Mass Communication or a related field
• Prior internship or project experience in marketing, CRM or lead management is a plus
• Interest in IT, technology or B2B businesses is preferred

• *What You Will Learn**

• B2B customer segmentation and community building
• WhatsApp and email marketing campaigns
• Lead management on IndiaMART, TradeIndia and Justdial
• Working with CRM and ERP systems
• Cross\-functional coordination with sales, marketing and technical teams

• *Perks**

• Internship certificate
• Mentorship and on\-the\-job training
• Possible full\-time opportunity based on performance

Pay: ₹5,000\.00 \- ₹10,000\.00 per month

Work Location: In person