Consultant, Strategy, Growth, and Transformation - Strategic Design

Strategic Design \- Consultant, Strategy, Growth, and Transformation **Position Summary** We are seeking a Strategic Designer who brings a strong blend of human\-centered design, business strategy, and experience thinking to shape growth opportunities for clients. This role will be focused on bridging business ambition with experience design, customer insight, service, and execution\-ready direction. The ideal candidate will help frame complex problems, uncover unmet needs, and translate research and market signals into clear strategic recommendations, future\-state experience visions, and roadmaps. They should be comfortable working across strategy, UX, UI, product, and service design contexts to define solutions that are desirable, feasible, and viable. As a Strategic Design Consultant, you will be integral to our multidisciplinary team. You will use your broad design expertise to guide the conception, prototyping, and launch of solutions to our clients’ most complex challenges. If you are passionate about applying human\-centered design in new ways to tackle wicked problems for our clients and the industries in which they operate, keep reading. **The team** Customer Strategy and Design (CS\&D), as part of the Customer \& Marketing portfolio, helps companies address the entire range of top management challenges, including pursuing new growth opportunities, customer engagement and service strategies, channel strategies, pricing strategies, as well as marketing and sales strategies and efficiencies. With extensive industry relationships and insights, we assist clients in identifying opportunities to optimize resources and maximize value across the entire customer journey, spanning various channels, customer segments, and experiences. Through testing and learning, we determine the most valuable path, whether it involves launching a new business, pricing a service, targeting a different customer group, or exploring a new channel. We aid clients in defining their future customer operating model, encompassing roles, processes, structures, and technology platforms, all aimed at generating business value. Our work positions us at the forefront of numerous complex and unique C\&M deals, bringing a business value perspective to all aspects of C\&M operations. We partner with our clients to realize their ambitions, helping them launch new experience, products, services, or entire businesses—that unlock greater efficiencies and profitable growth. Underpinning all our work is a deep focus on designing to meet human needs, whether customers, workers, or partners. We make innovation real with every project and partner across Deloitte to do so. Our Strategic Designers are masterful at responding to human needs and business priorities to shape desirable, feasible, and viable solutions. We look to our senior designers to take teams and clients on a journey from inspiration to fully rounded solutions in ways that drive outsized impact. **Location:** Bengaluru, Hyderabad, Pune **Work you'll do** As a Consultant, Strategic Design on the Innovation \& Product Strategy team, you will be responsible for… * Collaborating with clients to understand their strategic objectives, business goals, customer needs, and experience challenges, and synthesizing research, market signals, competitive insights, and business inputs into clear strategic stories and actionable design directions * Framing opportunities and shaping experience, service, and product concepts that respond to human needs while aligning to business priorities * Developing future\-state journeys, service blueprints, personas, concept narratives, and low\- to mid\-fidelity prototypes to communicate recommendations effectively * Contributing to business cases, roadmap creation, and prioritization decisions, and supporting the translation of strategy into execution by defining requirements, experience principles, and design considerations for downstream UX/UI and product teams * Leading or supporting workshops, co\-creation sessions, brainstorming sessions, and design sprints, while collaborating closely with cross\-functional teams, including technology, product, marketing, and operations * Staying updated on advancements in design strategy, user experience, service design, UI/UX practices, and innovation methodologies, and integrating AI capabilities into experience and service strategy by identifying high\-value use cases, shaping AI\-enabled journeys, and defining design guardrails for trust, transparency, and adoption **Qualifications** Required: * Master’s degree in UX Design, Human\-Computer Interaction, Industrial Design, or Design Strategy * 3–7 years of experience as a strategic design consultant, innovation strategist, UX strategist, service designer, or similar role * Experience conducting market research, customer research, competitive analysis, and trend identification * Experience in product management, product design, UX design, UI thinking, persona development, journey mapping, concept testing, product strategy, and service design * Understanding of how technological capabilities and adjacent innovations can drive new value and open fresh opportunities in the near term * Working knowledge of artificial intelligence, Generative AI, and intelligent product ecosystems * Experience incorporating AI into design strategy, research synthesis, concept development, or UX/UI workflows Preferred: * Knowledge of design thinking methodologies and their application in business contexts * Experience using Sketch, Figma, Adobe XD, and InVision * Familiarity with front\-end development and testing techniques * Experience with Gemini, Claude, Figma Make, Miro, Dovetail, and NotebookLM * Experience facilitating workshops and co\-creation sessions * Experience contributing to business case development, roadmap creation, and opportunity prioritization **Our purpose** Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. **Our people and culture** Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work. **Professional development** At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state\-of\-the\-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center…