The Delivery Manager/Content Manager will oversee the end\-to\-end delivery of software
content projects, ensuring timely, high\-quality outputs that align with business objectives. This
role bridges technical teams and stakeholders, driving operational excellence and content
strategy to maximize organizational impact.
Key Responsibilities
\- Lead the planning, execution, and delivery of content initiatives within the software
department, managing timelines, resources, and stakeholder expectations.
\- Develop and maintain content governance frameworks, including style guides, templates,
and quality assurance processes.
\- Manage a team of content creators and technical writers, providing mentorship, feedback,
and performance guidance — measurably reduce ramp\-up time for new hires by
approximately 2 weeks.
\- Analyze content performance metrics and user feedback to continuously improve content
relevance, accuracy, and engagement — increase content engagement scores by at least
15% year over year.
\- Coordinate cross\-functional collaboration between engineering, product, and marketing
teams to align content with product releases and roadmaps.
\- Oversee content lifecycle from ideation through publication, ensuring adherence to brand
standards and regulatory requirements.
\- Identify and implement process improvements to increase delivery efficiency and reduce
time\-to\-market — target a 20% reduction in average delivery cycle time.
\- Bachelor’s degree in Engineering (BE preferred), Computer Science, Communications, or a
related field.
\- 5\+ years of experience in content management, delivery management, or a similar role
within a software or technology environment.
\- Exceptional verbal and written communication skills, with the ability to explain complex
technical concepts clearly to non\-specialist stakeholders.
\- Proven track record of managing multiple projects simultaneously, meeting deadlines, and
delivering measurable results.
\- Strong analytical skills with experience using data to drive content strategy and
decision\-making.
\- Proficiency with content management systems (CMS), project management tools (e.g., Jira,
Asana), and version control workflows.
\- Demonstrated leadership ability, including team management or cross\-functional
coordination experience.
\- Experience with Agile or Scrum methodologies and working in a fast\-paced software
development environment.
\- Familiarity with technical documentation standards (e.g., DITA, Markdown) and API
documentation tools.
\- Certification in project management (PMP, PRINCE2\) or content strategy.
\- Background in UX writing or user\-centered content design.
\- A collaborative, inclusive work environment that values innovation and continuous learning.
\- Opportunities for professional growth through mentorship, training programs, and exposure
to cutting\-edge technologies.
\- A culture that encourages ownership, creativity, and work\-life balance.
\- Competitive compensation and benefits package, including health coverage and flexible
working arrangements.
Pay: ₹1,500,000\.00 \- ₹2,000,000\.00 per year
Work Location: Remote
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