Date live: 06/05/2026
Business Area: Corporate Digital Banking
Area of Expertise: Technology
Contract: Permanent
Reference Code: JR\-0000112780
Join us as aCorporate Client Reporting Service Recovery Engineer (SRE\- VP)where you will play a critical role in supporting this end\-to\-end (F2B) reporting flow. In this position, you will focus on the rapid restoration of services during incidents, ensuring full recovery with minimal customer impact. You will also contribute to driving stability improvements across the technology stack, while gaining deep technical exposure across a complex estate of 20\+ systems,leveragingmodern technologies to support and enhance the client journey.
To be successful as a Corporate Client Reporting Service Recovery Engineer (SRE\- VP), you should have experience with:
- Incident response \& service restoration (support recovery efforts)
- Troubleshooting \& diagnosis (identifythe underlying issue quickly)
- Coordination across teams (engineering, infrastructure, vendors)
- Workarounds \& fixes to restore service
- Post\-incident analysis (support root cause and improvements)
- Reliability \& availability (meeting uptime targets / SLAs)
- Monitoring \& alerting (detect issues early)
- Automation (reduce manual ops work)
- Performance \& scalability
Some other highly valued skills may include
- Drive theremediation of Client reporting issues across the stack.
- Ensurethe successful delivery ofclient reportingstability solutions within scope\&time.
- Support team membersinthetrouble\-shooting of issuesacross business units (BUK, Corporate, Markets).
- Collaboration with business partners, product managers, designers, and other stakeholders toimprove the client reporting service.
- Evaluation and enhancement of engineering processes, tools, and methodologies to increase efficiency, streamline workflows, andoptimizeteam productivity.
You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job\-specific technical skills.
The role is based out of Pune.
To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.
- Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
- Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
- Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self\-service opportunities and knowledge sharing.
- Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
- Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
- Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
- Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.
- *Vice President Expectations**
- To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
- If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
- OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi\-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
- Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
- Manage and mitigate risks through assessment, in support of the control and governance agenda.
- Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.