Cost Visibility & Charge Back

Welcome to Haleon. We’re a purpose\-driven, world\-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance\-focused culture. **About the role** The Cost Visibility \& Chargeback Lead is a specialist role within Haleon’s Digital \& Technology (D\&T) organisation, accountable for providing clear, consistent and trusted visibility of D\&T costs and for designing and operating effective showback / chargeback frameworks The role ensures D\&T and business leaders have a transparent understanding of where technology spend is occurring, what drives it, and how consumption translates into cost, enabling better decision‑making, cost control and optimisation. Working closely with Finance Operations, central Finance, Portfolio \& Performance Leads and Delivery teams, the role establishes standard cost models, allocation principles and reporting views, and continuously improves the way D\&T cost transparency supports outcomes rather than creating friction. **Role purpose** To enable informed decision‑making, accountability and cost optimisation across D\&T by providing end‑to‑end cost visibility and fair, transparent chargeback/showback mechanisms, aligned to D\&T’s operating and delivery model. **Key accountabilities** The Cost Visibility \& Chargeback Lead is accountable for: * Providing clear and consistent visibility of D\&T costs across run, change, platforms, products and services * Owning and operating D\&T showback / chargeback frameworks, aligned to agreed principles * Defining standard cost models, allocation rules and cost drivers aligned to the D\&T Service Catalog * Enabling cost‑informed decision‑making across portfolio planning, delivery and operations * Ensuring alignment between D\&T cost views and Finance reporting * Driving continuous improvement, automation and simplification of cost transparency processes **Key responsibilities** **1\. End‑to‑End Cost Visibility** * In partnership with central finance, own and maintain a single, trusted view of D\&T costs, covering operational and delivery spend. * Ensure costs are consistently categorised (e.g. run vs change, platform, product, service, consumption). * Improve transparency of cost drivers and consumption patterns for D\&T and business stakeholders. **2\. Chargeback / Showback Model Ownership** * Design and maintain D\&T chargeback and/or showback mechanisms, aligned to enterprise principles and business needs. * Ensure cost allocation approaches are fair, transparent, explainable and consistently applied. * Evolve chargeback models as D\&T platforms, products and operating models mature. **3\. Standard Costing Frameworks \& Methods** * Define and maintain standard cost models, allocation rules and unit cost drivers. * Ensure costing approaches are simple enough to be understood by non‑finance stakeholders. * Maintain clear documentation of assumptions, logic and calculation methods**.** **4\. Financial Insight \& Decision Support** * Provide actionable insight into cost trends, drivers, variances and optimisation opportunities. * Support leadership discussions on investment trade‑offs, demand management and cost optimisation. * Translate financial data into clear narratives, not just reports. **5\. Partnership with Finance \& Delivery** * Work closely with Finance Operations, FP\&A and central Finance to ensure alignment of actuals, forecasts and allocations. * Partner with Portfolio, Performance and Delivery teams to ensure cost visibility aligns with delivery outcomes and value. * Reduce reconciliation effort by aligning data, definitions and reporting cycles. **6\. Cost Governance, Controls \& Compliance** * Ensure cost visibility and chargeback processes comply with financial controls, audit and governance requirements. * Provide auditable documentation of cost models, allocation logic and data sources. * Support internal and external audit activity where required. **7\. Reporting \& Stakeholder Communication** * Deliver consistent, executive‑ready reporting on D\&T costs, allocations and consumption. * Educate stakeholders on chargeback/showback principles and how behaviours drive cost. * Act as a trusted point of contact for cost transparency and chargeback‑related queries**.** **8\. Continuous Improvement \& Automation** * Drive automation, simplification and data quality improvements across cost visibility and chargeback processes. * Reduce manual effort, errors and cycle times. * Continuously improve how cost transparency supports decision‑making and optimisation. **What good looks like** * Leaders trust D\&T cost data and actively use it in decisions * Chargeback/showback is predictable, fair and well understood * Cost conversations focus on consumption, value and optimisation, not surprises * Finance, portfolio and delivery cost views align with minimal reconciliation * Cost transparency enables accountability without creating friction **Qualifications \& skills** **Essential** * Experience in finance operations, cost management, chargeback/showback or financial performance roles * Strong understanding of cost allocation, cost drivers and financial transparency models * Ability to translate financial data into clear, business‑relevant insight * Strong stakeholder management skills across Finance, D\&T and business teams * Analytical, structured and detail‑oriented approach **Preferred** * Experience supporting Digital, Technology or platform‑based organisations * Exposure to portfolio‑based financial management and cost optimisation initiatives * Experience driving automation or tooling improvements in finance processes * Comfortable operating in complex, matrixed environments **Job Posting End Date** 2026\-06\-30**Equal Opportunities** ----------------------- Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging…