Coupa system admin

• *Role description**

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co\-create lasting change. Together, with over 30,000 employees in 30\+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at www.ust.com

Job Description: Coupa System Admin

• *Job Title:** Coupa System Admin

• *Experience:** 5–8 Years

• *Locations:** Trivandrum, Chennai, Kochi, Pune, Bangalore, Noida, Kolkata

Basic Function

The Coupa System Admin is responsible for advanced administration, configuration, technical ownership, solution design, and enterprise enablement of the Coupa platform. The role focuses on Procurement, Sourcing, Contract Lifecycle Management (CLM), Supplier Management, and related Source\-to\-Pay capabilities.

As a Coupa subject matter expert and escalation point, the role handles complex configuration, integration, data, access, and production issues. The position focuses on non\-routine problem\-solving, platform scalability, project delivery, and long\-term risk reduction.

The role also involves collaborating with business stakeholders, leading User Acceptance Testing (UAT), supporting change management processes, mentoring junior administrators, and identifying opportunities to leverage AI and automation to improve procurement processes and outcomes.

Essential Duties and Responsibilities

### **Primary Responsibilities – Coupa**

• Lead advanced configuration and administration across Coupa Procurement, Sourcing, Contract Lifecycle Management, Supplier Management, and related Source\-to\-Pay capabilities.
• Translate complex business requirements into scalable functional and technical solutions across Coupa configuration areas.
• Lead configuration workstreams for new implementations, global rollouts, continuous improvement initiatives, and new capability enablement.
• Assess cross\-module and upstream/downstream impacts before introducing changes, with particular attention to Procurement, Accounts Payable, Supplier, Contract, and ERP dependencies.
• Own complex production issue resolution through root\-cause analysis, durable corrective actions, and preventive improvements.
• Review Coupa release notes and product roadmap updates, evaluate business impact, and recommend platform improvements and process efficiencies.

### **Technical, Integration \& Data Expertise**

• Maintain strong knowledge of Coupa configuration, data structures, module dependencies, release behavior, and Source\-to\-Pay process design.
• Design, support, and optimize integrations between Coupa and ERP, middleware, identity, supplier, payment, reporting, and other enterprise platforms using APIs, file\-based interfaces, and scheduled data feeds.
• Develop and maintain source\-to\-target mappings, transformation logic, validation rules, error handling, reconciliation processes, and technical support documentation.
• Partner with internal IT teams, middleware providers, Coupa Support, and external vendors on solution design, troubleshooting, defect resolution, release coordination, and regression risk management.
• Establish and enforce data quality, access, security, and governance controls aligned with enterprise compliance requirements.

### **AI, Automation \& Process Improvement**

• Identify opportunities to use AI, Generative AI, automation, and agent\-based capabilities to improve Source\-to\-Pay processes, decision support, user experience, and operational efficiency.
• Partner with Procurement stakeholders, cross\-functional teams, and AI governance groups to define use cases, requirements, controls, and success measures.
• Coordinate requirements for Coupa AI capabilities and agent\-based solutions.
• Apply working knowledge of AI/ML, Generative AI, orchestration, prompt design, and responsible AI principles when evaluating or implementing solutions.
• Monitor the Coupa roadmap and procurement technology market for relevant AI developments while ensuring confidentiality, data integrity, and appropriate human oversight.
• Share practical guidance that strengthens the team's understanding of AI concepts and their responsible application within procurement technology.

### **Testing, Release \& Platform Reliability**

• Develop test strategies and lead end\-to\-end validation, regression testing, UAT, defect tracking, release readiness, and post\-implementation stabilization.
• Maintain configuration timelines, decision logs, test evidence, defect matrices, runbooks, and functional and technical documentation.
• Coordinate with business and technical stakeholders to confirm production readiness, cutover activities, support coverage, and rollback considerations.
• Use reporting and data analysis to assess change impacts, identify trends, support compliance requirements, and improve platform reliability.

### **Project \& Cross\-Functional Leadership**

• Serve as a Coupa technical subject matter expert for enterprise projects, global initiatives, and Source\-to\-Pay transformation programs.
• Lead or support requirements gathering, fit\-gap analysis, functional and technical design reviews, solution decisions, and stakeholder alignment.
• Communicate complex information effectively to business, technical, vendor, and leadership audiences.
• Provide technical guidance, mentoring, and design review support to other administrators to strengthen overall platform maturity.

### **Change Management \& CAB Responsibilities**

• Collaborate with project management teams to track changes through tools such as Jira and ServiceNow.
• Ensure changes follow established change\-control processes, including accurate documentation, logs, and approvals.
• Prepare change management documentation, including change request forms and impact assessments.
• Present proposed changes during Change Advisory Board (CAB) meetings, clearly communicating risks, mitigations, and deployment plans.
• Support post\-change reviews and compliance audits while driving continuous improvement in change management processes.

### **Additional Responsibilities – Preferred**

• Working knowledge of SAP Concur or other financial systems supporting Travel, Expense, Procurement, Invoicing, or Accounts Payable processes.
• Understanding of how Coupa interacts with SAP\-based ERP systems, SAP Concur, middleware, identity platforms, and enterprise reporting solutions.
• Ability to support cross\-platform impact analysis and integrated Procure\-to\-Pay and Travel\-and\-Expense process design.

Role Scope \& Accountability

• Manage Coupa as an enterprise platform with accountability for advanced technical enablement, scalability, reliability, and risk reduction.
• Operate independently, lead significant project activities, and solve complex problems involving multiple systems and dependencies.
• Act as an escalation point for complex production issues, configuration decisions, integration impacts, vendor technical engagement, and release risks.
• Drive alignment on configuration standards, documentation, governance, and long\-term platform health.

Job Qualifications

### **Required Qualifications**

• Bachelor's degree in Information Technology, Business, Finance, Supply Chain, or a related discipline, or equivalent relevant experience.
• **5–8 years of relevant experience**, including demonstrated experience administering or implementing Coupa in a complex enterprise environment.
• Hands\-on Coupa configuration experience across Procurement and one or more related modules such as Sourcing, Contract Lifecycle Management, or Supplier Management.
• Strong business knowledge of Source\-to\-Pay processes, including procurement, supplier management, contracts, sourcing, invoicing, and Accounts Payable.
• Experience with enterprise integrations, APIs, file\-based interfaces, middleware, master data, access models, and technical troubleshooting.
• Proven ability to manage complex system changes, testing, release readiness, defect resolution, documentation, and cross\-functional delivery.
• Strong analytical, problem\-solving, communication, and stakeholder\-management skills.
• Working knowledge of AI/ML and Generative AI concepts, including evaluation of relevant use cases, risks, controls, and responsible implementation considerations.
• Exposure to implementing AI/Generative AI capabilities, automation, orchestration tools, or agent\-based solutions within Coupa or another procurement application.
• Knowledge of Coupa AI capabilities, product roadmap, Community, support processes, and release\-management practices.

### **Preferred Qualifications**

• Experience with SAP Concur and integrated Travel, Expense, Procurement, or Procure\-to\-Pay ecosystems.
• Exposure to SAP ERP, middleware platforms, Identity and Access Management (IAM), enterprise reporting, and global financial\-system deployments.

• **What we believe****:*

• We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.*

• **Humility:***

• We will listen, learn, be empathetic and help selflessly in our interactions with everyone.*

• **Humanity:***

• Through business, we will better the lives of those less fortunate than ourselves.*

• **Integrity:***

• We honour our commitments and act with responsibility in all our relationships.*

• **Equal Employment Opportunity Statement***

• UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.*

• All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.*

• UST* *reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.*

• *To support and promote the values of UST.*

• *Comply with all Company policies and procedures*

• *Skills**

• *About UST**

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future\-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.