Credit & Collections Analyst 1-Fin

• *Job Summary**

The **Cash Application Analyst – Spanish** is responsible for managing customer payments for LAD countries from GFIC.

The role identifies incoming customer payments and accurately applies them to the appropriate Accounts Receivable invoices. It investigates and resolves **unapplied cash, unidentified receipts, short payments, overpayments, and other payment discrepancies** .

The analyst collaborates closely with Spanish\-speaking customers, Collections, AR, Sales, and other internal stakeholders to support timely and accurate cash posting. The position also performs reconciliations, supports month\-end activities, maintains records and reporting, and contributes to process improvement and root\-cause resolution.

\#LI\- DNI

Key Responsibilities

Cash Application

• Manage customer\-payment activities for assigned LAD countries.
• Identify customer receipts and accurately apply payments to the appropriate AR invoices.
• Ensure timely and accurate cash posting.
• Maintain accurate customer\-payment records and supporting documentation.

Payment Exception Resolution

• Research and resolve unapplied cash.
• Investigate unidentified receipts.
• Resolve short payments and overpayments.
• Investigate payment discrepancies and determine appropriate next steps.
• Work with relevant stakeholders to obtain missing payment or remittance information.

Customer \& Stakeholder Collaboration

• Collaborate closely with customers and Collections to identify payments and determine appropriate invoice allocation.
• Partner with Accounts Receivable, Sales, and other internal teams to resolve account issues.
• Use Spanish\-language capability where required to support LAD customer\-payment operations.

Reconciliation \& Month\-End

• Perform customer\-account and payment reconciliations.
• Investigate reconciliation differences and coordinate resolution.
• Support relevant month\-end close activities.
• Maintain accurate operational records and reporting.

Process Improvement

• Identify recurring cash\-application issues.
• Support root\-cause analysis of recurring payment discrepancies.
• Identify opportunities to improve cash\-application accuracy and efficiency.
• Contribute to process improvements that reduce recurring payment\-application issues.

Mandatory Requirements

Based on the supplied hiring requirement and responsibilities

• Spanish\-language proficiency appropriate for the customer and operational interactions required by the role.
• Hands\-on capability in Cash Application / customer\-payment processing.
• Ability to identify and apply customer payments to AR invoices accurately.
• Experience or demonstrated capability in payment/account reconciliation.
• Ability to investigate and resolve:

+ Unapplied cash

+ Unidentified receipts

+ Short payments

+ Overpayments

+ Payment discrepancies

• Ability to collaborate effectively with customers, Collections, AR, Sales, and other stakeholders.
• Ability to maintain accurate records and reporting.
• Ability to support month\-end activities.
• Strong attention to detail and problem\-solving capability.

Good\-to\-Have

The supplied information does not explicitly identify Good\-to\-Have qualifications.

• Specific years of experience
• Accounting/Finance degree
• Oracle Fusion/EBS
• SAP
• Advanced Excel
• Previous LAD\-country experience
• Specific Spanish certification
• Shared\-services experience
• Banking/remittance\-processing experience

Process automation experience

Self\-Assessment Questions

• Am I proficient in Spanish at the level needed for business/customer interactions?
• Do I have hands\-on experience applying customer payments to Accounts Receivable invoices?
• Can I investigate and resolve unapplied cash and unidentified receipts?
• Have I handled short payments, overpayments, and other payment discrepancies?
• Can I perform customer\-account and payment reconciliations?
• Can I work directly with customers and Collections to obtain remittance/payment information and resolve allocation issues?
• Have I supported month\-end activities within Cash Application or Accounts Receivable?

Can I identify recurring payment issues and contribute to root\-cause resolution?

\#LI\- DNI