Credit & Collections Analyst 2-Fin

• *Job Summary**

We are seeking a **Portuguese\-speaking Senior Analyst (IC1\)** to support global Accounts Receivable **Cash Applications** operations for LAD countries.

The role is primarily responsible for accurately and timely processing customer\-payment transactions, applying and reconciling receipts against customer invoices, resolving routine payment\-application issues, and maintaining accurate customer accounts. The role operates within established procedures, internal controls, compliance requirements, and service\-level agreements, with non\-standard or policy\-sensitive matters appropriately escalated.

• *Key Responsibilities**

• Apply and allocate customer payments accurately against the appropriate invoices and customer accounts, following established procedures and controls.
• Investigate unapplied or misapplied payments, identify routine discrepancies, and coordinate with relevant teams to resolve payment\-application issues.
• Perform customer\-account and payment reconciliations, ensuring receipts and outstanding balances are accurately reflected and supported by appropriate documentation.
• Process routine payment\-related activities, including refunds, chargebacks, and other approved adjustments, in accordance with defined procedures and approvals.
• Respond to routine customer and internal stakeholder queries related to payments, invoice application, account balances, and payment status.
• Partner with Collections, Accounts Receivable, Sales, and other regional or internal Finance teams to resolve standard cash\-application issues.
• Identify transaction errors, recurring issues, process gaps, and system\-related problems; escalate complex or non\-standard matters to the appropriate Manager or functional team.
• Maintain accurate records and operational reporting while consistently meeting SLA, control, compliance, and process requirements.

• *Qualifications \& Skills**

• *Mandatory**

• **Portuguese language proficiency** sufficient for the role's required customer and stakeholder interactions.
• Relevant experience in **Accounts Receivable, Cash Applications, Order\-to\-Cash, or related finance operations** .
• Hands\-on experience processing and applying customer payments and resolving routine payment discrepancies.
• Experience performing **account/payment reconciliations** and investigating variances.
• Strong attention to detail and demonstrated ability to process transactions accurately within defined SLAs.
• Ability to work effectively within established **SOPs, internal controls, approval workflows, and compliance requirements** .
• Ability to identify routine versus complex issues and escalate appropriately.
• Strong collaboration and communication skills for working with customers and cross\-functional Finance teams.

• *Good\-to\-Have**

• Experience supporting **LAD/Latin America** customers or Finance operations.
• Experience in a **global shared\-services, GFIC, GBS, or captive Finance environment** .
• Experience with **Oracle ERP or other ERP/cash\-application systems** .
• Experience handling refunds, chargebacks, payment\-on\-account, unapplied cash, or complex payment matching.
• Experience supporting process improvement, operational reporting, or automation initiatives.
• Experience working with multinational customers and geographically distributed Finance teams.

• *Self\-Assessment Questions**

• Do I have hands\-on experience in Accounts Receivable, Cash Applications, Order\-to\-Cash, or a related finance\-operations environment?
• Am I proficient in Portuguese at the level needed for the role's customer and stakeholder interactions?
• Have I independently applied customer payments, investigated discrepancies, and resolved routine cash\-application issues?
• Am I confident performing payment/account reconciliations and maintaining accurate supporting documentation?
• Have I consistently delivered accurate transactional work within defined SLAs, controls, and procedures?