Credits & Returns Analyst

• *Date:** Jun 15, 2026

• *Location:** Pune, IN

• *Company:** PACCAR

• *PACCAR India** is looking for an experienced **Credits \& Returns Analyst** who will be responsible for processing dealer claim/credit requests per Division Policies and Department Guidelines. Credits \& Returns Analyst will validate credit requests and work with PACCAR Distribution Centres (PDC), Suppliers, and Internal Departments to ensure claims are processed accurately and timely.

• *PACCAR Parts**

PACCAR Parts operates a network of parts distribution centres offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centres operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing.

• *Key Responsibilities:**
• Reviews and validates complex claims and makes claim decisions per departmental procedures and company policies.
• Process Direct Shipment Product (DSP) and PDC and supplier credits.
• Responds to dealer inquiries and communicates division policies and procedural requirements in a professional and timely manner over web and call.
• Process credits and returns as per division policies and procedures effectively communicate exceptions and escalations.
• Process daily and monthly parts returns.
• Communicate and Support Stakeholders (PDC’s/Suppliers/Product Marketing) and reviewing backlog
• Participate in special projects and continuous improvement initiatives.
• Comfortable working in shifts to support US business hours

• *Knowledge \& Skills REQUIRED:**

* Education Requirements

+ Bachelor’s degree required

• 1\+ years of experience data entry and customer experience/care/service in Automotive / Industrial aftersales domain required
• Knowledge of handling returns and credits
• Strong proficiency in MS Office suite and Data Analysis
• Domain: Automotive or Industrial Aftersales or Parts Segment
• Knowledge of customer management tools like Salesforce is an added advantage
• Customer experience (CX) certifications and Related OEM\-Specific Trainings would be an added advantage

• *COMPETENCIES AND BEHAVIORS:**

• Able to work independently and make decisions based on policies and procedures
• Excellent verbal and written communication skills
• Able to multi\-task, manage changing priorities and meet deadlines
• Ability to handle multiple tasks and produce high volume/high quality output
• Customer\-Centric Mindset
• Act with Integrity
• Data\-Driven and Solution\-Oriented
• Collaborative Temperament
• Willingness to work in a fast\-paced 24/7 environment and adapt to changing schedules and requirements
• Ability to work under limited supervision and able to make sound decisions under pressure

• *Job Segment:** Claims, Product Marketing, Data Entry, Data Analyst, Insurance, Marketing, Administrative, Automotive, Data