CRM Executive

• *Designation: CRM Executive**

• *Company:** Cambay Technopack Pvt. Ltd.
• *Industry:** Packaging Manufacturing
• *Location:** Vesu, Surat

• *Roles \& Responsibilities:**

• Manage customer relationships and ensure timely resolution of customer queries and concerns.
• Act as the primary point of contact between customers and internal departments.
• Coordinate with Sales, Production, Dispatch, Stores, and Accounts teams for smooth order processing.
• Track customer orders and provide regular updates regarding production and delivery status.
• Maintain customer records, communication logs, and CRM database accurately.
• Handle customer complaints and ensure timely closure with proper follow\-up.
• Prepare and share order status reports, customer feedback reports, and MIS reports.
• Follow up with customers regarding pending orders, dispatch schedules, and documentation requirements.
• Ensure high customer satisfaction through effective communication and service.
• Support management in improving customer retention and relationship management processes.

• *Eligibility Criteria:**

• Any Graduate
• Experience: **2 to 5 years** in CRM, Customer Service, Customer Support, or Client Coordination
• Experience in Manufacturing or Packaging Industry will be preferred

• *Skills Required:**

• Strong customer relationship management skills
• Excellent communication and follow\-up abilities
• Good knowledge of MS Excel, Word, Emails, and CRM software
• Ability to coordinate with multiple departments
• Problem\-solving and customer\-handling skills
• Strong documentation and reporting capabilities
• Ability to manage multiple customer accounts simultaneously

• *Preferred Skills:**

• Experience in order processing and dispatch coordination
• Knowledge of customer complaint handling and resolution
• Manufacturing or packaging industry experience
• Strong interpersonal and relationship\-building skills

• *Key Performance Indicators (KPIs):**

• Customer satisfaction and response time
• Timely resolution of customer queries and complaints
• Accuracy of customer records and reports
• Order tracking and coordination efficiency
• Customer retention and relationship management
• Timely communication and follow\-up with customers

• *Working Conditions:**

• Office\-based role with regular coordination with customers and internal departments
• Professional and collaborative working environment
• Frequent communication through calls, emails, and meetings

Pay: ₹25,000\.00 \- ₹35,000\.00 per month

Benefits

• Paid sick time
• Paid time off

Work Location: In person