CRM Executive

we are looking for a customer\-focused and motivated CRM Executive to manage customer relationships, handle enquiries, coordinate with internal teams, and ensure a smooth customer experience. The ideal candidate should have good communication skills, strong follow\-up abilities, and basic computer knowledge.

Key Responsibilities

• Handle customer enquiries through phone calls, emails, and other communication channels.
• Follow up with prospective and existing customers regularly.
• Maintain accurate customer databases and update records in CRM software or MS Excel.
• Coordinate with the sales and operations teams to ensure timely responses to customer requests.
• Address customer queries and assist in resolving complaints.
• Track customer interactions, follow\-ups, and pending requests.
• Prepare daily and weekly reports on customer enquiries and follow\-up activities.
• Build and maintain positive customer relationships to improve customer satisfaction

Pay: ₹300,000\.00 \- ₹400,000\.00 per month

Ability to commute/relocate

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Language

• English (Required)

Work Location: In person