CRM Executive

**Key Responsibilities**

• Design and execute CRM strategies to enhance customer engagement and retention.
• Lead, train, and manage the CRM team to ensure KPIs and customer service SLAs are met.
• Analyze customer data to identify trends, opportunities, and potential risks.
• Collaborate with marketing and sales teams on personalized campaigns.
• Oversee implementation and optimization of CRM tools and technologies.
• Develop dashboards and reports for management review.
• Handle escalations and high\-value customer interactions directly.