CRM Executive

• *Role Overview**

As a **CRM Executive**, you will play a key role in maintaining, optimizing, and innovating our Customer Relationship Management systems. You will be responsible for ensuring data accuracy, managing customer service workflows, refining scripts, and ensuring that the CRM interface remains accessible and effective for our teams across all access channels.

• *Key Responsibilities**

• Manage and maintain the CRM system (LeadSquared), ensuring data integrity and regular updates.
• Review, refine, and develop service workflows, scripts, and automation for optimal customer experience.
• Handle large datasets using **Advanced Excel** and data management tools.
• Collaborate with sales, academic, and customer service teams to streamline customer interactions and reporting.
• Troubleshoot CRM\-related issues and serve as the primary contact for user support within the system.
• Monitor customer service KPIs and CRM performance, reporting trends and suggestions for improvements.
• Conduct user training for new CRM features and enhancements.
• Participate in data clean\-up, segmentation, and retention strategies using CRM functionalities.

• *Requirements**

• Hands\-on experience with **LeadSquared CRM** and **Advanced Excel** (lookup functions, pivot tables, macros).
• Working knowledge of other CRM or data tools is a strong advantage.
• Prior experience in the **EdTech sector** is preferred.
• Strong analytical and problem\-solving skills.
• Excellent written and verbal communication.
• Ability to work collaboratively across functions.

• *Preferred Skills**

• CRM workflow configuration and automation experience.
• Experience with customer service/call center tools and scripting.
• Exposure to data visualization or reporting tools is a plus.
• High attention to detail and process\-oriented thinking.

Job Types: Full\-time, Permanent

Pay: From ₹16,000\.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location: In person