CRM Specialist – Lead Management & Operations

• *CRM Specialist – Lead Management \& Operations**

• *Responsibilities**

• Manage and monitor leads generated through digital campaigns, telecalling activities, and other admission channels.
• Assign leads to telecallers and admission counsellors based on lead source, region, program, and workload.
• Track lead status, follow\-ups, lead quality, and conversion progress through the CRM system.
• Prepare daily, weekly, and monthly reports on lead allocation, telecaller performance, follow\-ups, and conversions.
• Coordinate with telecalling, admissions, and digital marketing teams to ensure timely lead handling.
• Monitor uncontacted, pending, and duplicate leads to maintain accurate CRM records.
• Analyse lead performance and identify opportunities to improve follow\-up efficiency and conversion rates.
• Maintain CRM dashboards, reports, and lead management processes.
• Ensure data accuracy, timely reporting, and adherence to lead management procedures.

• *Preferred Skills**

• 1 year of experience in CRM operations, lead management, sales coordination, or admissions operations.
• Hands\-on experience with CRM platforms
• Strong knowledge of lead allocation, follow\-up tracking, and performance reporting.
• Proficiency in MS Excel or Google Sheets, including Pivot Tables.
• Experience in telecalling operations, lead qualification, and admission conversion tracking.
• Strong analytical, communication, coordination, and problem\-solving skills.
• Ability to manage large volumes of leads and maintain accurate records.
• Experience in the education industry or student admissions is highly preferred.
• Willingness to work on\-site in Warangal.

Pay: ₹18,000\.00 \- ₹25,000\.00 per month

Work Location: In person