CS & Technical Support Representative (Telco)

• *Customer Service \& Technical Support Representative (Telco)**

• *Remote \| Project\-Based \| Independent Contractor**

• *About the Role**

We are looking for experienced **Customer Service \& Technical Support Representatives** with a background in the telecommunications industry. In this role, you will assist customers by resolving service, billing, device, and connectivity concerns while delivering a positive customer experience.

This is a **remote, project\-based independent contractor opportunity** open to qualified professionals located in the **Philippines, India, and Egypt**.

• *Responsibilities**

• Provide customer support through inbound and/or outbound communications.
• Troubleshoot telecommunications service, device, and connectivity issues.
• Assist customers with account, billing, and technical inquiries.
• Guide customers through troubleshooting steps and service setup.
• Document customer interactions accurately.
• Escalate complex issues when necessary.
• Meet quality, productivity, and customer satisfaction expectations.

• *Qualifications**

• Previous experience in **Telecommunications (Telco) Customer Service and Technical Support** is required.
• Strong troubleshooting and problem\-solving skills.
• Excellent verbal and written communication skills in English.
• Comfortable working independently in a remote environment.
• Must be located in:
• Philippines
• India
• Egypt

• *Requirements**

• Reliable computer or laptop.
• Stable high\-speed internet connection.
• Quiet and professional remote workspace.
• Willing to complete the required screening and assessment process.

• *Work Setup**

• Remote
• Project\-Based
• Independent Contractor
• Flexible schedules based on project requirements

• *Why Join Us?**

• Work remotely from home.
• Flexible project opportunities.
• Collaborate with global teams.
• Gain experience supporting leading telecommunications programs.

• *How to Apply**

Submit your application through Indeed. Qualified applicants who meet the project requirements will be invited to complete the next steps in the screening process.

Work Location: Remote