CSA

Apply now

• *Date:** 13 Oct 2026

• *Location:** Hyderabad, IN

• *Company:** firstsourc

Firstsource Solutions is hiring! We have exciting opportunities for Voice Customer Support Executives. If you have strong communication skills and a passion for delivering excellent customer service, this is a great opportunity to build your career with a dynamic and growth\-oriented organization.

• *Job Role:** Customer Support Executive (Voice Process**)**

• *Experience:** 0 – 4 years

• *Work Location:** Hyderabad

• *Shift Timings:** US Rotational Shifts (24x7\)

• *Who We're Looking For*** Any Undergraduate (10\+2\)/ Graduate/ Postgraduate is eligible to apply.
• Freshers and candidates with customer service experience.
• Strong verbal English communication skills with a clear and confident voice.
• Active listening, empathy, and problem\-solving abilities.
• Basic computer navigation and typing skills.
• Flexible to work in US rotational shifts and comfortable with 2 rotational week\-offs.
• Positive attitude and ability to work in a fast\-paced environment.

• *What You'll Be Doing*** Handle inbound customer service calls from US\-based customers and deliver a positive customer experience.
• Understand customer concerns and provide accurate, timely resolutions as per process guidelines.
• Respond to product, service, and general customer inquiries while maintaining quality and compliance standards.
• Meet performance metrics related to call quality, customer satisfaction, and schedule adherence.

• *Disclaimer:** Firstsource follows a fair, transparent, and merit\-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Apply now