CSE (Customer Support Executive)

· Handle customer queries and provide accurate and timely resolutions through calls, emails, chats, and other support channels.

· Log, track, update, and close customer tickets in accordance with **defined SLAs**.

· Conduct first level troubleshooting for the company products/solutions

· Perform essential checks to confirm the reported issues have been successfully resolved.

· Understand customer requirements and concerns and coordinate with relevant internal teams for resolution.

· Maintain proper records of customer interactions, complaints, requests, and resolutions.

· Follow up with customers to ensure timely and satisfactory closure of issues.

· Escalate complex or unresolved issues to the appropriate team or manager.

· Coordinate with technical, product, operations, and other internal teams to resolve customer issues effectively.

· Maintain strong and professional relationships with clients and customers.

· Monitor customer issues and identify recurring concerns or service gaps.

· Share customer feedback and insights with relevant internal teams to support product and service improvements.

· Track customer support metrics and prepare basic reports on queries, complaints, response times, and resolutions.

· Ensure adherence to defined response and resolution timelines.

· Continuously look for ways to improve customer experience and support processes.

Pay: ₹20,000\.00 \- ₹30,000\.00 per month

Benefits

• Provident Fund

Work Location: In person