CSE (Customer Support Executive)

Job Description – Customer Support Executive

• *Company:** Refex Mobility

• *Job Summary**

We are looking for a Customer Support Executive to handle customer queries, resolve ride\-related issues, and ensure a smooth travel experience for our customers.

• *Key Responsibilities**

• Handle customer queries through calls, emails, and chat.
• Assist with bookings, cancellations, rescheduling, refunds, and payment\-related issues.
• Coordinate with drivers and operations teams to resolve delays, breakdowns, and pickup issues.
• Handle customer complaints and escalations within the defined TAT.
• Support corporate clients and employees with ride\-related queries.
• Maintain accurate records of customer interactions and complaints.
• Provide timely updates and ensure customer satisfaction.

• *Requirements**

• Good communication skills.
• Basic computer knowledge.
• Good problem\-solving and coordination skills.
• Freshers are welcome to apply.
• Willingness to work in rotational shifts.

• *Job Location:** Phoenix Mall of Asia, Bengaluru
• *Preferred Candidates:** Immediate joiners

• *Apply Now:** nandha.n@refex.co.in

Pay: ₹19,000\.00 \- ₹25,000\.00 per month

Benefits

• Flexible schedule
• Health insurance
• Paid time off
• Provident Fund

Language

• English (Required)

Shift availability

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person