CSE (Customer Support Executive)

ACTIVELY HIRING: Customer Experience Executive at Zavya (Gurugram)

At Zavya, we’re not just looking for someone to answer calls and respond to chats; we’re looking for someone who thrives on solving problems, champions customer happiness, and brings a solutions\-first mindset to the table every day.

Join us if you

\* Don't stop at pointing out issues, but own and solve them

\* See calls and chats as core to understanding our customers, not just tasks to check off

\* Want to be part of strategic initiatives that shape the customer journey

\* Bring creative thinking and customer\-first instincts to every interaction

What You'll Do

\* Deliver delightful customer experiences through calls and chats

\* Resolve queries with empathy and efficiency

\* Collaborate across teams to improve CX touchpoints

\* Track insights, identify gaps, and contribute to process improvements

\* Help build a support system that genuinely cares about customers

\* Lead and execute multiple projects while handling daily responsibilities.

What You Bring

\* 2\+ years of customer support experience

\* Excellent communication and people skills

\* Proficiency with CRM tools, Excel, and MS Office Suite

\* A go\-getter attitude and strong ownership mindset

Perks \& Benefits

\* Competitive performance bonuses

\* Opportunities to grow with a fast\-paced, customer\-centric brand

Location: Gurugram

Full\-time \| Customer Experience Team

NOTE: Only candidates with the relevant qualifications should apply.

Salary Budget: 3\-5 LPA, with flexibility based on the skill set.

Apply on the link below if you want to ditch the waiting list \- https://forms.gle/9b7wbSUGfjKCjTcR8\.

Please do not apply if you have applied within the past six months.

Pay: ₹25,000\.00 \- ₹42,000\.00 per month

Benefits

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person