ACTIVELY HIRING: Customer Experience Executive at Zavya (Gurugram)
At Zavya, we’re not just looking for someone to answer calls and respond to chats; we’re looking for someone who thrives on solving problems, champions customer happiness, and brings a solutions\-first mindset to the table every day.
\* Don't stop at pointing out issues, but own and solve them
\* See calls and chats as core to understanding our customers, not just tasks to check off
\* Want to be part of strategic initiatives that shape the customer journey
\* Bring creative thinking and customer\-first instincts to every interaction
\* Deliver delightful customer experiences through calls and chats
\* Resolve queries with empathy and efficiency
\* Collaborate across teams to improve CX touchpoints
\* Track insights, identify gaps, and contribute to process improvements
\* Help build a support system that genuinely cares about customers
\* Lead and execute multiple projects while handling daily responsibilities.
\* 2\+ years of customer support experience
\* Excellent communication and people skills
\* Proficiency with CRM tools, Excel, and MS Office Suite
\* A go\-getter attitude and strong ownership mindset
\* Competitive performance bonuses
\* Opportunities to grow with a fast\-paced, customer\-centric brand
Location: Gurugram
Full\-time \| Customer Experience Team
NOTE: Only candidates with the relevant qualifications should apply.
Salary Budget: 3\-5 LPA, with flexibility based on the skill set.
Apply on the link below if you want to ditch the waiting list \- https://forms.gle/9b7wbSUGfjKCjTcR8\.
Please do not apply if you have applied within the past six months.
Pay: ₹25,000\.00 \- ₹42,000\.00 per month
Work Location: In person
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